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Access to generative AI blocked for "age under 18" restrictions

New Here ,
May 26, 2023 May 26, 2023

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After updating Photoshop to latest version now included the generative AI feature, my Photoshop blocks this features and a big orange text box pops up wrongly claiming I am not allowed to use this feature given I am underage as per my account settings.

Technical info:
Adobe Photoshop (Beta) v24.6
Windows 10

 

I tried for over one hour to desparately resolve this and it as hilarious as this is excessively frustrating.

- I was never asked ever since by time with Adobe whats by date of birth

- I have an account with this firm for pays and pay the subscription with credit card

- Most frustrating: There is not even anywhere an age setting or age verification problem at all in the account settings nor does the software give me any piece of advice at all how I can update my profile in this regard

 

@Adobe Team: If you read this please pass it on to your responsible software engineering team - this is really highly unprofessional and extremely poorly managed - having a software making wrong assessments on your status, blocking your features and leaving you alone with the problem without adressing any way at all how to solve is certainly not the way to keep customer satisfaction for what is supposed to be a premium product (and priced as such!).

Many thanks for everyone who can help - I tried to find a solution on Google, YouTube and ChatGPT and I am really running out of ideas what to do.

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correct answers 1 Correct answer

Community Expert , May 27, 2023 May 27, 2023

@Florian P.30097842g762 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Bi
...

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Community Expert ,
May 27, 2023 May 27, 2023

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@Florian P.30097842g762 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

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New Here ,
May 27, 2023 May 27, 2023

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Amazing - many thanks for that! This solution worked!

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Community Expert ,
May 27, 2023 May 27, 2023

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@Florian P.30097842g762 you're welcome

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New Here ,
May 27, 2023 May 27, 2023

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Thanks so much @Ged_Traynor that's totally solved the issue.

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New Here ,
May 30, 2023 May 30, 2023

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Did not resolve it

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