Adobe CC 2019 program doesn't complete download

[brittain_2704]

When I click to bring up my Adobe cc 2019 on my macpro, it comes up on desktop as a title page Adobe cc 2019 but with only a blank grey screen - ie it doesnt complete coming up on-screen. 

[brittain_2704]

see above

[Jeff Arola]

What version of macOS are you using?

Can you post a screenshot of what your seeing?

Sounds like the Home Screen is the one that is blank.

When Photoshop appears are you able to go Photoshop CC>Preferences (Settings)>General and check Disable Home Screen?

Then restart Photoshop and see if that made a difference.

[brittain_2704]

MacOs Sonoma 14.6.1

Shots attached. I tried to uninstall but adobe required pw which it would not accept. 

I am old and not techy. How exactly do I get to Photoshop CC>Preferences ,etc.?   Havent been able to do that.

Thank you for helping me!!

 

[brittain_2704]

Haven't heard back from you. See above. Thanks. 

[Jeff Arola]

If it was working okay before, perhaps a reset of the Photoshop preferences will fix it.

Where it says Using a keyboard shortcut

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

The Password the Photoshop 2019 installer is asking for is the one you use to Log In to your Mac.

Your User account password on your Mac.

[Jeff Arola]

First of all i would not try a reinstall of Photoshop 2019 unless you have the Photoshop 2019 installer since Adobe no longer offers those older Photoshop installers and usually a reinstall is not needed.

It would also be helpful if the screenshots you post are larger so we see them clearly.

You can take screenshots on your Mac instead of taking pictures of the screen.

https://support.apple.com/en-us/102646

Many times a Photoshop preferences reset is all that is needed to fix Photoshop problems.

Where it says Using a keyboard shortcut

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

[brittain_2704]

Jeff,
I have not heard back from you.
See my most recent reply back on this thread. My Photoshop CC2019 still only comes up with a blank grey screen. I followed the link you gave me to Quit photoshop, then command+option+shift, and opened photoshop but did not get notification “delete the adobe photoshop set up
file.” I am dead in the water and need to do some printing. Help!



Sent from my iPhone

[Jeff Arola]

I've left a couple of replies.

If you use your web browser like Safari you should be to see the replies.