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Adobe Claims We Do Not Have Access to Photoshop on V24 - works on V23 (Mac 12.6)

New Here ,
Oct 31, 2022 Oct 31, 2022

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Hi there, we are having an issue where when a user updates to v24 of Photoshop CC, they are unable to access the product. We get an error that 'They Don't Have Permissions to the Access the Software.' When they revert to version 23, they are able to access Photoshop. Note that this is an enterprise license. 

 

This is on both Mac Studios and iMac Pros running Monterey 12.6. 

 

Any input would be appreciated! 

 

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correct answers 1 Correct answer

Adobe Employee , Nov 01, 2022 Nov 01, 2022

Thanks for the response. In this case, I think the best option is for you to contact the support team. You can use this link to get to the support page, login if you didn't already, and click on Adobe Help Center in the helpful links area.

 

Contact Customer Care

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Perhaps 

@Pattie-F or @Carissa Massongill can help here?

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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@Maxwell26892510d4ev, I have a few questions to help us narrow down the issue.
If you close the error message, are you able to use the app then?
If you close the app and reopen, do you get the error message again?

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New Here ,
Nov 01, 2022 Nov 01, 2022

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When we close the error, the application also closes.

Closing the app and reopening gives the same error

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

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Thanks for the response. In this case, I think the best option is for you to contact the support team. You can use this link to get to the support page, login if you didn't already, and click on Adobe Help Center in the helpful links area.

 

Contact Customer Care

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