• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Crash Processor.exe doesn't stop after I exit photoshop and it locks up my files and/or folder

Community Beginner ,
Dec 18, 2023 Dec 18, 2023

Copy link to clipboard

Copied

Description:

When I exit Adobe Photoshop, the Adobe Crash Processor.exe process doesn't stop running. This process locks up my files and/or folders, so I can't delete or move them.

Steps to Reproduce:

  1. Open Adobe Photoshop via Create Reference Frame in Adobe After Effects
  2. Do some editing that includes Generative features.
  3. Exit Adobe After Effects and Adobe Photoshop
  4. The Adobe Crash Processor.exe process is still running

Expected Result:

The Adobe Crash Processor.exe process should stop running after I exit Adobe apps.

Actual Result:

The Adobe Crash Processor.exe process doesn't stop running and locks up my files and/or folders.

Screenshot:

Screenshot 2023-12-19 033137.png

Configuration:

  • Operating System: Windows 11 Pro, 64-bit [Version 10.0.22621.2715]
  • Adobe Version: Adobe CC 2024, all updates installed to date of post on stable branch

Workaround:

I can stop the Adobe Crash Processor.exe process by using Task Manager or Unlocker, but this is not a permanent solution.

Recommendation:

Please fix the issue with the Adobe Crash Processor.exe process so that it stops running after I exit Adobe Photoshop.

Additional Information:

I am using the latest version of Adobe and Windows on the stable branch. I have tried restarting my computer, but the issue persists.

I hope this bug report is helpful. Please let me know if you have any questions.

Thank you for your time and attention to this matter.

Views

563

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Dec 18, 2023 Dec 18, 2023

Copy link to clipboard

Copied

LATEST

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines