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Adobe keeps telling me to buy Adobe Photoshop when I already have a subscription for it.

New Here ,
Jun 26, 2021 Jun 26, 2021

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I purchased a subscription on my account for Adobe Photoshop and successfully installed and used it on my iMac computer. Now, I want to install and use it on my Macbook Air using the Creative Cloud application, so I tried logging into Adobe on the Macbook Air and it keeps showing that I have to buy Adobe Photoshop in order to start using it. Why does it say this? I thought I could use my Adobe subscription on up to 2 computers, but so far, I have only been able to use it on the iMac.

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Download and install, Mac, Problem or error

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correct answers 2 Correct answers

Adobe Community Professional , Jun 26, 2021 Jun 26, 2021
@Please Read Yes, AFAIK, you can have the app installed on two or more computers and you can be signed in up to two computers at the same time, but you can only use the app on one computer at a time. Do you have the app open and running on both your iMac and your Macbook Air at the same time? If not, this might be something to work out with Adobe. Can I install my Adobe app on another computer?

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Adobe Community Professional , Jun 26, 2021 Jun 26, 2021

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Yes, you can activate PS on two computers, and you will get prompted to deactivate if you try to activate a third.

 

Try these steps and let us know what works or if you need more assistance:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

~ Jane

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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@Please Read Yes, AFAIK, you can have the app installed on two or more computers and you can be signed in up to two computers at the same time, but you can only use the app on one computer at a time. Do you have the app open and running on both your iMac and your Macbook Air at the same time? If not, this might be something to work out with Adobe.

 

Can I install my Adobe app on another computer?

 

JainLemos_0-1624748493408.png

 

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New Here ,
Jun 26, 2021 Jun 26, 2021

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I just realized that on my iMac, I am still in the free trial period of Adobe, so does that mean I have to wait until the billing in order to start using adobe photoshop on 2 devices?

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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@PleaseREAD wrote:

 

"I purchased a subscription on my account for Adobe Photoshop"

 

"I just realized that on my iMac, I am still in the free trial period"


 


I'm confused. Did you purchase a subscription or did you start a free trial? You've said both. Are you logging in with the same user name and password?

 

~ Jane

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Again, you can install on as many computers as you wish but only have two activations running at one time. AFAIK, this has nothing to do with a trial period or otherwise. 

Did you see:

https://www.adobe.com/products/photoshop/free-trial-download.html?sdid=JRSIL&mv=search&ef_id=CjwKCAj...

 

Your free trial starts when you check out and it lasts for seven days. The trial will automatically convert to a paid Creative Cloud membership when it’s complete, unless you cancel before then.

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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