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adobe media encoder in grey , not able to render video on Photoshop 2017 [pirated]

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May 06, 2020 May 06, 2020

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Screenshot 2020-05-06 at 20.28.23.png

 I have been trying to render a video i did in Photoshop CC 2017 on MACbookpro . It used to work before! but as shown in the image, the Adobe media encoder option is in grey and I am not export as a video file.

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correct answers 1 Correct answer

Adobe Community Professional , May 14, 2020 May 14, 2020
Sorry , that is not a genuine licensed copy of Photoshop. Adobe have never sold a perpetual license for Photoshop CC. We cannot help you further. To be honest, with a hacked version, none functioning video could be the least of your worries. They are renowned for containing malware. Dave

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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Can you go to Photoshop >Help >System info and press the copy button. Then paste the info here

Dave

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New Here ,
May 14, 2020 May 14, 2020

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hello thank you so much for your reply her is the info

 

 

Adobe Photoshop Version: 2017.0.0 20161012.r.53 2016/10/12:23:00:00 CL 1094006 x64 Number of Launches: 26 Operating System: Mac OS 10.15.4 System architecture: Intel CPU Family:6, Model:158, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 6 Logical processor count: 12 Processor speed: 2600 MHz Built-in memory: 16384 MB Free memory: 8316 MB Memory available to Photoshop: 12371 MB Memory used by Photoshop: 70 % Alias Layers: ^0 Modifier Palette: Disabled. 3D Multitone Printing: Disabled. Highbeam: Disabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin Display: 1 Main Display High DPI Monitor Display Bounds: top=0, left=0, bottom=1120, right=1792 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. AIFCoreInitialized=1
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from the file “statistics.plugin” Targa 18.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin” Texturizer 18.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin” Tiles 18.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin” Torn Edges 18.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin” Twirl 18.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin” U3D 18.0.0 ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin” Underpainting 18.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin” Vanishing Point 18.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “VanishingPoint.plugin” Variance 18.0.0 ©2006-2016 Adobe Systems Incorporated - from the file “statistics.plugin” Virtual Reality Modeling Language | VRML 18.0.0 ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin” Water Paper 18.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin” Watercolor 18.0.0, Copyright © 1991-2016 Adobe Systems Incorporated - from the file “Filter Gallery.plugin” Wave 18.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin” Wavefront|OBJ 18.0.0 ©2006-2016 Adobe Systems Incorporated - from the file “U3D.plugin” Wind 18.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin” Wireless Bitmap 18.0.0 ©1989-2016 Adobe Systems Incorporated - from the file “WBMP.plugin” ZigZag 18.0.0, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin” Optional and third party plug-ins: NONE Duplicate and Disabled plug-ins: NONE Plug-ins that failed to load: NONE Extensions: com.adobe.inapp.purchase 2.10.86 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_10_86/purchase.html” Recent Files 1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html” Libraries 2.10.86 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_10_86/index.html” New Document 1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/fnft.html” com.adobe.experimentation.extension 2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html” Start 1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html” Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html” Export As 3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html” Device Preview 1.3.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html” Export As 3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html” com.adobe.preview.loader 1.3.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html” Installed TWAIN devices: NONE

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Adobe Community Professional ,
May 14, 2020 May 14, 2020

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Sorry , that is not a genuine licensed copy of Photoshop. Adobe have never sold a perpetual license for Photoshop CC. We cannot help you further.

 

To be honest, with a hacked version, none functioning video could be the least of your worries. They are renowned for containing malware.

 

Dave

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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What happens when you change to format from jpeg to a video format?

~ Jane

 

A1B0A938-2199-4A02-A08F-52EFCAFE69E9.jpeg

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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It usually works the other way round Jane. You select image sequence and the format dropdown shows still formats, or you choose media encoder and the format dropdown shows video formats.

Dave

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New Here ,
Jun 09, 2020 Jun 09, 2020

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I have the same problem, hovever I use official subscribe for all CC. Econder option is grey out and it's not possiable render video

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New Here ,
Jul 25, 2021 Jul 25, 2021

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Hello

I have the same problem. I cannot solve.

Dou you have other suggestions?

thanks

Cid

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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The original post issue was caused by using pirated software. If you are using genuine software then please give further details of the version and you hardware. If you are not sure go to Photoshop's System Info and press copy. Then paste the info here.

 

Dave

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New Here ,
Jul 26, 2021 Jul 26, 2021

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Im sure using genuine software. My hardware is a Macbook pro M1 16GB RAM 1T SSD. Photoshop 2021.

I use this same photoshop version on my Win 10 I7 16 RAM SSD 256 and works fine.

 

Could you help me?

Cid

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Adobe Community Professional ,
Jul 27, 2021 Jul 27, 2021

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New Here ,
Jul 30, 2021 Jul 30, 2021

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Hi Dave

It doesnt work.

Cid

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New Here ,
Aug 07, 2021 Aug 07, 2021

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Hi Dave

Do you have other suggestion?

best

Cid

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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Unfortunately I don't as I use Windows not a Mac M1. My previous suggestion was based on the info in the Adobe link I attached which states that "Import, Export, and playback of embedded video layers" require running under Rosetta.

 

Dave

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Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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I can confirm I was having this problem using a licensed Photoshop CC (22.5.0) on a Mac Mini (M1) running Big Sur.

 

I relaunched Photoshop in Rosetta and the function to render video using Adobe Media Encoder is now working (no longer greyed out).

 

Adobe - please make this work running natively on an M1, thanks.

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Adobe Community Professional ,
Sep 02, 2021 Sep 02, 2021

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Hi @Jonathan Robertson 

You've added to a post from May 2020 that starts with:

"I have been trying to render a video i did in Photoshop CC 2017 on MACbookpro."

 

Can you start a new post and label it as a bug with M1 so the Photoshop developers can track it?

 

Jane

 

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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This is the solution that I find works for me. You need to force Photoshop to open in Rosetta:

  1. In your Finder (the Desktop), go into the Applications folder and select the Photoshop application.
  2. Choose File > Get Info.
  3. Check on Open using Rosetta.

    Hope this helps!

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New Here ,
Nov 23, 2021 Nov 23, 2021

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LATEST

This is not a solution but a workaround.

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