Adobe photoshop 2021 randomly locks up

[alexks375]

recently updated versions.

when in the middle of doing lineart on a simple piece. the interface completely locks up and progress cannot continue. oddly enough i can still access the top menu and save my work but everything else on the picture itself is inaccessable (only a normal mouse cursor shows up on the screen as opposed to whichever tool would be set). other visible quirks include, when minimizing and then re-maximizing the app, the workspace is no longer visible or accesable (i included a visual on this). this has NEVER happened as long as i have been using photoshop for the past few years i have used this, nor am i currently working on a project larger or more complicated than i normally do.

[Bojan Živković]

Ensure that you have latest updates installed and try with preference reset what is general advice for all things strange in Photoshop https://helpx.adobe.com/photoshop/using/preferences.html

[alexks375]

i was in the most recent version, and that is when these problems started happening.

resetting my prefrences did nothing. 

i even went back to the version that was functioning just fine for me but that didnt fix the issue

[Kevin Stohlmeyer]

Have you tried resetting preferences?

If that does not improve go to Photoshop preferences/performance and turn off "use graphics processor" and see if it stablizes.

If it does - that points to an issue with your graphics card.

Did you run all your driver updates after upgrading PS?

[Derek Cross]

How much RAM and spare disk capacity do you have?

[alexks375]

8 gb ram and 56 gb remaining space

[Kevin Stohlmeyer · Accepted solution]

8 GB total is not enough and is not what is available.

Photoshop alone has a minimum of 8 GB.

[Kevin Stohlmeyer]

What is your scratch disk set to?

If you have it set to your main HD with 56 GB, again that is not enough.

[Concettina0D45]

Hi Kevin,

I'm having the same problem with Photoshop on my Mac book pro. From what you're saying the Mac book pro, I just bought, which has 8G is not suitable for using Photoshop?

Tina

[Kevin Stohlmeyer]

8 GB is the total RAM, not what is available once you run your OS or other software.

PS requires at least 8 GB dedicated RAM.

[hee_chong]

I have same problem. My PC got 32GB Ram, 2XXGB hardisk space,  CPU i7 9700 3GHZ, RTX 2060Super with the last update driver....

[Derek Cross]

What is your problem?

[monsieurg3]

this is what i am also experiencing hopefully the new update helps.

[Derek Cross]

What is the problem – details please, such as which version of InDesign and OS, how much RAM and spare disk capacity, any error messages, what activity are you undertaking when the problem occurs?

[monsieurg3]

Hello , it was the photoshop version 2021 and i just updated it to the latest, hope this fixes the problem, just randomly while moving a layer it got stuck on the canvas rest eveything was working but nothing was showing on the screen where the main canvas is and the tools didnt change even when i selected different tools.