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when I save in photoshop and now in illustrator my iMac (2020) crashes and restarts saying because of kernel panic, my iMac is on big sur version 11.5 and all Adobe is updated to 2021 versions.
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Kernel panic could be caused by bad installs, external drives, etc.
Try uninstalling your Creative Cloud, then running the cleaner tool and do a full reinstall.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Hey Kevin Thank you for the reply, I'll try this
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Hi,
We're sorry about the trouble due to the iMac crashing because of a Kernel Panic while using Photoshop & Illustrator. As Kevin suggested, a Kernel Panic may occur due to a bad installation, hardware issues or drivers, etc. Would you mind confirming if the issue started after the latest macOS update (11.5) or were you facing this issue prior to the update as well?
If re-installing the apps as suggested by Kevin doesn't help, please check out: https://support.apple.com/en-in/guide/mac-help/mchlp2890/mac
Let us know how it goes!
Regards,
Nikunj
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Hey, this issue started around October of 2020 on the most recent version, can't remember what one it was exactly.