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Adobe Photoshop and Illustrator 2021 crashing my iMac (macOS 11.5) after saving due to Kernel Panic

Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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when I save in photoshop and now in illustrator my iMac (2020) crashes and restarts saying because of kernel panic, my iMac is on big sur version 11.5 and all Adobe is updated to 2021 versions.

 

 

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Adobe Community Professional ,
Jul 23, 2021 Jul 23, 2021

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Kernel panic could be caused by bad installs, external drives, etc. 

Try uninstalling your Creative Cloud, then running the cleaner tool and do a full reinstall. 

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jul 25, 2021 Jul 25, 2021

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Hey Kevin Thank you for the reply, I'll try this

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Adobe Employee ,
Jul 23, 2021 Jul 23, 2021

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Hi,

 

We're sorry about the trouble due to the iMac crashing because of a Kernel Panic while using Photoshop & Illustrator. As Kevin suggested, a Kernel Panic may occur due to a bad installation, hardware issues or drivers, etc. Would you mind confirming if the issue started after the latest macOS update (11.5) or were you facing this issue prior to the update as well?

 

If re-installing the apps as suggested by Kevin doesn't help, please check out: https://support.apple.com/en-in/guide/mac-help/mchlp2890/mac

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Jul 25, 2021 Jul 25, 2021

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Hey, this issue started around October of 2020 on the most recent version, can't remember what one it was exactly.

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