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Adobe Photoshop and Illustrator keep crashing every 5 - 10 mins

New Here ,
Apr 29, 2022 Apr 29, 2022

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This really bugs me. It has happened for the past week; I am not sure whether it's because of the update but my adobe programmes (photoshop v23.3.1 and illustrator v26.2.1) keep crashing every 5 minutes (screenshot attached). Is there any solution to this yet? I have been searching for the solution everywhere but could barely find anything helpful. 

 

Thank you!

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correct answers 1 Correct answer

Adobe Employee , Apr 29, 2022 Apr 29, 2022

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
May 07, 2022 May 07, 2022

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This works! Thank you very much, appreciate it 🙂

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Adobe Employee ,
Sep 14, 2022 Sep 14, 2022

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We believe that underlying issues (which were temporarily addressed by selecting the ‘Deactivate native canvas button’ in Technology Preview) have been fixed, and you may now de-select that button for future Photoshop sessions. Please let us know if any of these issues return once the native canvas has been re-activated.

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