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adobe photoshop beta this feature can only be used by those 18 and older at this time your account s

New Here ,
Jun 24, 2023 Jun 24, 2023

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adobe photoshop beta this feature can only be used by those 18 and older at this time your account shows that you re not yet 18

 

can any one help for this assue

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correct answers 1 Correct answer

Community Expert , Jun 24, 2023 Jun 24, 2023

@mido30687711vq73 

 

If you are not 18, there is no way around it.

 

Jane

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Community Expert ,
Jun 24, 2023 Jun 24, 2023

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@mido30687711vq73 

 

If you are not 18, there is no way around it.

 

Jane

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New Here ,
Jun 24, 2023 Jun 24, 2023

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im 33 years old 

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Community Expert ,
Jun 24, 2023 Jun 24, 2023

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Hi @mido30687711vq73 

 

In that case, you need to let Adobe know:

 


https://helpx.adobe.com/photoshop/using/generative-fill.html

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

    • Click "Check for Updates" in the Beta apps section of the Creative Cloud desktop app to check if there's a new Photoshop (beta) app build available and update to build m.2196 or later.
    • Sign out and sign back into the Creative Cloud Desktop and Photoshop (beta) apps.
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop Beta app to enable Generative Fill.

 

 

If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

 

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