Adobe Photoshop v. 24.1.1, Mac Mini M2, OS Ventura 13.3.1. Unable to reinstall Photoshop.

[Reata Cowhand]

Adobe states I must reinstall Photoshop.  Each time I try, all I get is "Retry"

 

[TheDigitalDog]

Try rebooting the Mac, then try install again. 

You could try running the Creative Cloud Cleaner Tool to remove all traces of the Adobe software before reinstalling it (yet again):  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Reata Cowhand]

Thank you for your help and patience. I finally got Rosetta 2 installed last night, but still unable to install Ps. I’ll try your suggestion.

I haven’t had time to use Ps in a while, but always keep my apps up to date. Usually get a notice from Adobe, when an update is available. So I can’t explain why I have v. 24.1.1.
-Jess

[kevin stohlmeyer]

@Reata Cowhand v 24.3 does not require Rosetta

[Jeff Arola]

There have also been many other users with M2 Macs that have success by first installing Rosetta and then proceeding with the photoshop install.

To install Rosetta, open the Terminal app and type “softwareupdate --install-rosetta”.

Also you say 24.1.1 is the photoshop version.

Is there a particular reason your not installing the latest photoshop 2023 (ps ver 24.3)?

[Reata Cowhand]

I have a Mac Mini M2, and I'm unable to install Photoshop.  Everything I've tried is not working.  

My case number apparently has expired.   AdobeLogs_20230411_143009_876-mac-GS.zxp

I decided the only thing left was to uninstall Ps using Creative Cloud.  

I installed Rosetta 2, then restarted my mac.

Back to Creative Cloud again to install Ps and got the same warning - "Installation failed - Retry"  

I have tried "Retry" many many times.  Note: Ventura is up to date: v.13.3.1

Would appreciate any help. --Jess 

[Reata Cowhand]

New case AdobeLogs_20230411_141845_711-mac-GS.zxp

[kevin stohlmeyer]

Hi @Reata Cowhand how much free HD space do you currently have available? Are you trying to install v 24.3?

[Reata Cowhand]

Available: 732GB (thought I would have more left than that, glad I got the 2TB)
Trying to install the current shown on Creative Cloud: 24.1.1
—Jess

[Reata Cowhand]

Since I had tried everything else, I decided to remove Ps and start fresh.  

I retarted, the installed Rosetta, restarted. 

Then I tried to install of course from the Creative Cloud site.  Nope.  I continue to get "Retry" 

[kevin stohlmeyer]

Hi @Reata Cowhand is your Creative Cloud desktop app up to date? The current available version of Photoshop for Mac is 24.3