After 2 years suddenly not Credited with purchase of Photoshop

Community Beginner ,
May 14, 2022 May 14, 2022

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My account shows my Photoshop purchase registered 20 Jun '20 and the billing for $73.29 by Visa posted on 24 Jun. But just now when I opened the program after nearly 2 years of use, I was greeted by a notice that my "free trial" had expired and Adobe wants me to buy it.  How do I get Adobe to admit the error and correct my status as an owner?

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Adobe Community Professional , May 14, 2022 May 14, 2022
If the above link does not help, you need to be aware that this is a user forum and we have no means to address account issues.  You will need to phone support to get it fixed.  So long as your purchase is legitimate (you were not scammed) then I am sure your issue will be resolved.

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Adobe Community Professional ,
May 14, 2022 May 14, 2022

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Hi check the given link or contact support...regards

 

https://helpx.adobe.com/manage-account/using/change-plan.html

Ali Sajjad / Graphic Design Trainer / Freelancer

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Adobe Community Professional ,
May 14, 2022 May 14, 2022

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If the above link does not help, you need to be aware that this is a user forum and we have no means to address account issues.  You will need to phone support to get it fixed.  So long as your purchase is legitimate (you were not scammed) then I am sure your issue will be resolved.

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LEGEND ,
May 14, 2022 May 14, 2022

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Is this actually Photoshop Elements 2020? If it's actually Photoshop, what version did you buy in 2020?

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Adobe Community Professional ,
May 15, 2022 May 15, 2022

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LATEST

 


@roellingstone wrote:

I was greeted by a notice that my "free trial" had expired


 

 

Hi @roellingstone 

 

Please follow the steps on this help page for CC reverts to trial. Most often signing out and signing back in with the Adobe ID you purchased with fixes it, but there are other things on this page.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Let us know what works.

 

Jane

 

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