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After installing macOS Big Sur 11.4 Photoshop freezes a few seconds in

Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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Hi,

I updated my MacBook Pro (M1 16GB 2020) recently to macOS Big Sur 11.4, but ever since then it would freeze a few seconds after I start working (using the paintbrush) and I would have to force close the program, but reopening it afterwards just repeats the freeze. I've tried restarting the computer but it doesn't solve the issue. 

It never used to do this on my old OS. I also tried to give Photoshop access rights in Preferences > Security and Privacy > Accessibility + Full Disc Access but that only worked temporarily and now it's back to freezing again after a few seconds. 

Please, please help, I'm at my wit's end not being able to work on anything at all. Sent maybe two crash reports to you guys!

Thank you so much!

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Crash or freeze

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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George - in the process of fixing this, I did do a lot of different things. I ran the CC Cleaner as Kevin suggested. I also deleted all my Preferences files. Was sure to take some steps as Root ('sudo...' from command line). Uninstalled everything. Reinstalled. Probably could not recreate an audit path of every step I took.  But eventually 22.2.0 did the trick for me. I have a fairly common set of Apps on my MacBook Pro. I don't think I've got anything particularly crazy running on my machine. JR

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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The Cleaner Tool should have removed your preference resources. If it didn't and you had to remove them after running the Cleaner, that sounds like something wrong with their tool. 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Jun 12, 2021 Jun 12, 2021

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Community Beginner ,
Jun 12, 2021 Jun 12, 2021

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Thanks! I'll try that out, crosses fingers.

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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I've been sitting on version 22.2.0 since June - since it worked and I didn't want to deal with more troubleshooting. Recently, somehow without my intervention, Photoshop was updated to 23.0.0 on my MacBook Pro. Panic ensued. However much to my surprise, everthing is working smoothly. I'm on MacOS 11.6.1.

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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Check your Creative Cloud app - you have a preference set to Always keep your apps up to date.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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