• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

After switching to a new Mac, some functions do not work

New Here ,
Jun 04, 2024 Jun 04, 2024

Copy link to clipboard

Copied

Version - 25.9.0

MacOS Sonoma - 14.5

Hello. I have a problem. After a new Mac computer and transferring all data to it, some functions do not work (Neural filters, generative fill)  These are unavailable. Please, help meЗнімок екрана 2024-06-05 о 07.35.27.pngЗнімок екрана 2024-06-05 о 07.34.02.png

TOPICS
macOS

Views

86

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jun 05, 2024 Jun 05, 2024

These functions seem to be related to the Adobe Cloud management. Did you suppress the old Mac from your CC account? Maybe you have more than 2 computers connected…

 

Votes

Translate

Translate
Adobe
Community Expert ,
Jun 04, 2024 Jun 04, 2024

Copy link to clipboard

Copied

Use the Adobe Creative Cloud Application to uninstall/install Photoshop 2024 (ps ver 25.9)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 05, 2024 Jun 05, 2024

Copy link to clipboard

Copied

These functions seem to be related to the Adobe Cloud management. Did you suppress the old Mac from your CC account? Maybe you have more than 2 computers connected…

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 12, 2024 Jun 12, 2024

Copy link to clipboard

Copied

LATEST

The problem is already solved. The problem was that Photoshop was still activated on the old Mac after a full reset. Therefore, some functions were not available

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines