After updating to 22.5.1, getting "Could not complete your request" when opening files or quitting.

Community Beginner ,
Sep 30, 2021 Sep 30, 2021

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Yesterday I updated to the latest version of Photoshop, then shut down the PC. After starting it up again, I started getting the error "Could not complete your request because of a program error." when opening a psd file from Windows Explorer, and when trying to quit Photoshop after I have already gotten the error message. Clicking on a previous file within the interface gives a "waiting" mouse icon for a second, and then nothing happens.

 

I have:

- Rolled back to previous versions of Photoshop, from 22.5.0 to 22.4.1

- Updated my graphics card drivers

- Shut off GPU accelleration. This works to open the files, but I keep getting the error when quitting Photoshop

- Turned off "generator" for plug-ins, but it seems to be turning itself on again. Anyway, it doesn't seem to be the cause because what helps is deleting my preferences. However, this is still a problem (see below)

- Deleted my preferences

 

The software seems to be stable again after deleting preferences. I have started reïntroducing the backup preferences file by file, and some files seem to corrupt the software again. So far, this has happened with Actions.psp and Keyboard Shortcuts.psp. I have been able to get back patterns, brushes, and some other things.

 

If this was all, I'd just rebuild my preferences as far as I can and redo the rest manually. But adjusting any preferences in the preference window corrupts the software again. Therefore, I am not able to get back to my workflow or adjust the software to work as I need it to. I have tried with the latest versions of Photoshop and earlier versions. I keep getting the same error.

 

I downloaded the diagnostic plug-in, and this is the result:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
0 address: 0x00007FF7AB4C5E02 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7A9975D44 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF7A99752A9 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF7A8DD00B4 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF7A8DCFCF1 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF7A8DCFF11 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF7A8DCFD11 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF7A8DDC33D base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF7A99B8C25 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF7A99BB6F8 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF7A99BB13B base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF7A9995059 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7A7416F39 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7A7416FD6 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7A740A828 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7A74212C1 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF7A76AA155 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF7A740CF1B base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF7A766A602 base: 0x00007FF7A6F30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFF3DE57034 base: 0x00007FFF3DE40000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFF3F462651 base: 0x00007FFF3F410000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

Bug report:

Issue

  • Photoshop version: At least 22.4.1 up to 22.5.1
  • OS: Windows 10


Steps to reproduce:

  1. Install Photoshop 22.5.1
  2. Shut down pc
  3. Restart

 

Expected result: Photoshop opening files like normal, shutting down like normal and letting me edit preferences
Actual result: Error messages and corrupted preferences

TOPICS
Windows

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Community Beginner ,
Oct 01, 2021 Oct 01, 2021

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So for anyone that has this same issues and comes looking after me: it was caused by the HDMI cable of my drawing tablet (Dell Canvas) being plugged in to the HDMI port on my motherboard instead of the GPU. Why this caused these kinds of errors, I'm not sure, but I did some testing and all seems to be working as it did before now.

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