AI doesn't work in Photoshop

[Fenyaspect33858397gi38]

When selecting an area and applying a generative fill, it gives this error. Photoshop was installed from the original Adobe Creative Cloud program. what to do?

[J E L]

Sorry to hear about the trouble with your subscription allowing access to Generative Fill. Here in the Support Community, we don't have access to your account information. It's best to go directly to Adobe chat support so they can take a look at what's going on with your subscription and give you steps to fix this. Please come back to let us know if you get it sorted out.

For chat support, make sure you are signed in with your Adobe ID.

— Look up your current plans here: https://account.adobe.com.

— Type AGENT in the chat box to bypass the automatic chatbot and be connected to a live person.

— Chat Link: https://helpx.adobe.com/contact.html?rghtup=autoOpen

[jane-e]

In addition to what JEL said, can you go to Help > About and Copy, then Paste the entire contents into a Reply window in this thread?

Also, you said you installed Photoshop from the CC app, but you did not say if you have a valid paid subscription, which is required for Generative Fill.

Jane