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Al abrir photoshop me sale esto y no me deja, alguien sabe que puedo hacer?

New Here ,
Jan 12, 2023 Jan 12, 2023

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"Lo sentimos, el intento de inicio de sesión no concuerda con los IP Egress del perfil al que está asignada esta máquina. Ponte en contacto con el administrador de TI"

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Adobe
Adobe Employee ,
Jan 13, 2023 Jan 13, 2023

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Hi @ximena279216380lj6 it sounds like you work in a setting were you have an IT administrator that manages your Ps subscription, is this true?  Check your CC desktop login and make sure you are logged in correctly. If not, log off and back in with the correct account and see if this solves this issue.

 

Thank you,

Cory

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New Here ,
Mar 28, 2024 Mar 28, 2024

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me ocurre lo mismo y la gente de adobe no puede reoslver en linea.  han tomado dos veces mi equipo y me dejan botado....

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New Here ,
Apr 15, 2024 Apr 15, 2024

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hola soy estudiante del sena CDAE VILLETA y este es el lio....

Lo sentimos, el intento de inicio de sesión no concuerda con los IP Egress del perfil al que está asignada esta máquina. Ponte en contacto con el administrador de TI.

no se que esta pidiendo pero queremos una respuesta ya que el 30 de abril estamos a punto de entregar proyectos FORMATIVOS y no tenemos los programas para crear los postes, mejorar audios y editar los videos que tenemos que precentar a los ejecutivos del Sena CDAE VILLETA. solucionen esto YAAA... porfavor.

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New Here ,
Apr 18, 2024 Apr 18, 2024

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Hola! buscando encontré la solución a este problema en el foro https://community.adobe.com/t5/enterprise-teams-discussions/help-needed-egress-ip-s-not-recognized/t....  

go to the "Go" option at the top side of the screen/desktop, select "Go to Folder" option and enter this location "/Library/Application Support/Adobe" on that box and under Adobe folder search for "OperatingConfigs" folder which you can remove/delete from the machine.

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