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Album of photos disappeared after Photoshop froze and iMac was restarted!

New Here ,
May 27, 2021 May 27, 2021

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A complete album dissapeared after Photoshop became unresponsive and restarted my iMac. I was a at the moment just working with a simple mask on a photograph... Photoshop has been crashing often on a daily basis and sometimes more than once, but making disappear a complete album is simply unacceptable. The biggest issue is that I had downloaded the photos using Image Capture App and erased them after downloading finished using this same app, so I cannot find a way to recover those important and unrepeatable pictures. Any help or solution? thanks

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Bug, Crash or freeze, Mac, Problem or error

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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Album? Are you using Photoshop Elements? 

What are your specs? Mac OS, HD Space, RAM, PS Version, where is/was the album located? 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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If you saved images to your HD as one would expect, it's still there unless your hard drive is failing.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
May 27, 2021 May 27, 2021

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If you are saving to an external drive - it needs to be properly formatted or the Mac OS will not read it properly. It has to be formatted as ExFat for the newer (Catalina, Big Sur) Mac Os.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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