• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

All cloud documents are suddenly missing!

New Here ,
Aug 24, 2024 Aug 24, 2024

Copy link to clipboard

Copied

I logged into photoshop yesterday to find that it's forgotten about everything I had saved to the cloud! In the attached photos, everything with the green check mark (cloud documents) gives me the error message pictured. I'm sure I'm logged into the correct Adobe account (the one I am using to post now), I've checked deleted files and I've tried accessing my files directly through creative cloud. None of it has worked! I wish someone from Adobe would look into my particular case but I'm finding it hard to contact them directly. Help! My comic book is in danger!

Screen Shot 2024-08-23 at 11.25.34 PM.pngScreen Shot 2024-08-23 at 11.29.12 PM.pngScreen Shot 2024-08-24 at 12.38.10 PM.png

TOPICS
macOS , Web

Views

78

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Aug 26, 2024 Aug 26, 2024

Copy link to clipboard

Copied

LATEST

Hey, @focused_coder98A5. Welcome to the Photoshop community. I reviewed your account and could not find any use of cloud storage.

 

If you have any other account used for Adobe, ensure you're logged in to the correct account & check the Photoshop Web (https://adobe.ly/4fSm3DU) > Files tab.

 

Let me know how it goes. Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines