appears empty window, cant use PS

[Plamena23379864rw0l]

hello I apologize if it has already been answered. an empty (besides, the inscription Photoshop and X at the top) window appears when I start photoshop and can't do anything further except close the window which close and the whole program 

[Ged_Traynor · Accepted solution]

Hi

Try resetting your Photoshop preferences

https://helpx.adobe.com/photoshop/using/preferences.html

If that doesn't help try using the Adobe cleaner tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html