Art file became backdated and corrupted?

New Here ,
May 23, 2022 May 23, 2022

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I worked on a file on the 20th of this month, and tried opening it again today. When I did, the whole file was basically gone. All layers, all images, everything was now a flat image with black and red bars. Looking at the file information, it was also back dated to having been last edited on February 14th, which is inaccurate. Photoshop itself also didn't show me any recent files at all when I opened it, and many of my other settings had been reset somehow. Is there a way to possibly recover the file, and/or determine what went wrong with photoshop?

 

The program and file were properly saved and closed down before the computer was shut off when I worked on it last, so I am frustrated and baffled.

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Adobe Community Professional ,
May 25, 2022 May 25, 2022

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Where are you saving to?

I'm wondering if you saved directly from Photoshop to an external source - either external HD or network server.

 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
May 25, 2022 May 25, 2022

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Either way - that is a truncated/corrupted file. I usually see this when saving direct to a server location.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
May 25, 2022 May 25, 2022

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Any chance you are working out of something like Dropbox? If so, earlier versions may be accessible.

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Adobe Community Professional ,
May 26, 2022 May 26, 2022

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@Michael Bullo No. Dropbox is even worse than a network share. The auto sync features corrupt files all the time. Adobe's official stance is to save local then transfer. Never work directly off non-local sources or roll the dice.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
May 26, 2022 May 26, 2022

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I've been using Dropbox for my files for years without any issues.

But I do not use Smart Sync, which I imagine would cause problems, since it removes the local copies.

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Adobe Community Professional ,
May 26, 2022 May 26, 2022

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Yeah check out the InDesign forum. Dropbox has caused havoc whenever a file has a temp file created (like AI or ID) and auto sync runs. IT corrupts the original file.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
May 26, 2022 May 26, 2022

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@kevin stohlmeyer Agreed. I always work locally myself.

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