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Artboard and png transparency are not working properly

New Here ,
Nov 06, 2021 Nov 06, 2021

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When I create a new document with artborads checked and set it to transparent background. sadly, newly created document isn't transparent, it's just white! and when I try to export as png ( save as copy, quick export, export as) it ends with a non transparent png file. to be precise a white rectangular surrounds the colored area.
and this only happens when I use artboards, documents without artboards are just fine.

Adobe Photoshop Version: 23.0.0 20211013.r.36 623993d  x64
Number of Launches: 4
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19043.1165
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2808 MHz
Built-in memory: 12173 MB
Free memory: 9904 MB
Memory available to Photoshop: 8714 MB
Memory used by Photoshop: 89 %

miladf83893353_0-1636237360897.png

 

Document without artborads is just fine :

miladf83893353_1-1636237402964.png


Doc with artboard has white background although its back is set to transparent :

miladf83893353_2-1636237501258.png

Saved png sadly has a white back ground sourronded the actual pixels:

miladf83893353_3-1636237533903.png

miladf83893353_4-1636237551398.png

PSD FILE IS ATTACHED

 

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Adobe Employee ,
Nov 06, 2021 Nov 06, 2021

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Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 20, 2021 Nov 20, 2021

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Sorry, the setting doesn't change the artboard behaviour in this case.

 

However in both settings (checked or not) when manually moving the artboard - despite having a ghosting artboard staying in the original location (that stays there even after releasing the artboard) - it momentarily shows transparency. When the cursor releases the artboard, the artboard is white again.

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Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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Issue update: transparency on artboards is back to normal in Photoshop version 23.0.2.

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New Here ,
Nov 30, 2021 Nov 30, 2021

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just updated but no luck 😞

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Community Beginner ,
Nov 30, 2021 Nov 30, 2021

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LATEST

😞

Should have added I uninstalled the previous faulty version and CC and deleted all settings before updating, furthermore deleted all files found under "Adobe" named folders and reinstalled CC then to the new Photoshop version.

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