Audio not playing

[Riptopiananimations]

Hi guys I have a bit of an issue

I'm currently animating in photoshop 2025 and for some reason the audio refuses to play. I've looked on here for answers but have had nothing work. I've tried closing and reopening the software, checking if anything is muted, reopening the audio on the timeline and checking my computer for audio issues. Nothing has worked. If anyone has an answer please let me know ASAP, thanks!

[Riptopiananimations]

Update:

So whenever my pc goes to sleep, it switches between audio working and audio not working. Is this supposed to happen?

[Shivani Somayajula · Accepted solution]

Hey there, 

We're sorry about your experience with audio in Photoshop. 

Please share the system info of Photoshop from Help > System info > Copy & paste into your reply. 

Could you share the screenshot of the behavior? 

What audio format are you using? 

If your computer audio settings are ok, then try resetting Photoshop preferences: 

https://adobe.ly/3BhWNYo

Before doing this, take a backup of the preferences: 

https://adobe.ly/3BhWOeU

Let us know how it goes. 

Thanks, 

Shivani 

[Riptopiananimations]

I reset my preferences and it works again. Thanks!

[Shivani Somayajula]

Glad! The app is working again. Please feel free to contact us if you have any other concerns. 

Thanks, 
Shivani 

[Riptopiananimations]

It's stopped working again, I tried resetting preferences again and it didn't work