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Auswahl > Farbauswahl für zum Absturz

Participant ,
Dec 21, 2022 Dec 21, 2022

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Anwendungsversion 24.1.0

Betriebsystem: MacOs Ventura 13.1

Problem: Absturzt von Photoshop beim erstellen einer Auswahl mit der Funktion Farbauswahl im CMYK modus, nach dem das Format neu Freigestellt wurde.

1. Öffne zwei A4 PDF in der auflösung 2400 pixel ohne glättung.

2. duliziere die ebene 1 mal in die andere Datei, so dass zwei ebenen im einem Dokument sind.

3. Schreide das Dokument mit dem Freistellwerkzeug etwas kleiner, mit der option "auserhalb liegende pixel löschen" aktiv.

4. versuche jetzt eine Auswahl mit Farbauswahl zu erstellen.

5. Photoshop stürtzt ab, sobald ich die Farbe mit der Pipette aufnehme.

Video Repro Steps: https://youtu.be/hkjtgAIfuI0

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Participant ,
Dec 21, 2022 Dec 21, 2022

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Application version 24.1.0

Operating System: MacOs Ventura 13.1

Problem: Photoshop crashes when creating a selection using the Color Picker feature in CMYK mode after the format has been recropped.

1. Open two A4 PDF in the resolution 2400 pixels without smoothing.

2. duplicate the layer 1 time into the other file so that there are two layers in one document.

3. cut the document slightly smaller with the Crop tool, with the option "Delete external pixels" active.

4. Now try to create a selection with color picker.

5. Photoshop crashes as soon as I pick up the color with the eyedropper.

Video Repro Steps: https://youtu.be/hkjtgAIfuI0

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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Hi, I'm on a PC, did not experience the problem. by color picker, you do mean Select>Color Range.

Make sure also that you submit a crash report with the Adobe Crash Reporter, using your email address: https://helpx.adobe.com/de/photoshop/kb/submit-crash-reports.html

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

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Thank you @DERJUNG for that video of your workflow and steps to reproduce, excellent and very helpful.  As mentioned, did you file a crash report? That along with your video will help the team to see exactly where Ps crashed and allow them to debug much faster...

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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@CoryShubert can you reproduce? I guess no by your answer...

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Participant ,
Dec 22, 2022 Dec 22, 2022

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Same repro steps as mentioned in the fist post. And yes i mean Select>Color Range. It is a 1:1 translation error as i'm using the german UI.  Not sure why i can not upload a text file or any other file here to help. so here is a new video. I have deletet all prefs of photoshop. Still it is crashing. And yes i did fill out the crash pop ups. both. And this time with my email. (jung(at)derjung.de) I will now delete the newest version again and go back to 23.5.3 as it works correct on my system and i have to get things done before christmas. So i will come back to this post next week, when it is more time to spend here as i is slowing down unfortunately.

https://youtu.be/_NShdLCg1sg

Logs:

https://shared-assets.adobe.com/link/485e5383-a9f8-4558-5e47-cea6d9160dd0

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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Sorry to hear you still have the issue.

FYI, there is no need to uninstall 24.1, an older version can be installed side by side.

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Participant ,
Jan 18, 2023 Jan 18, 2023

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LATEST

I have decided, due to my upcoming work, not to do any more tests and trips on updates at the moment. MacOS 13 itself had problems on my Mac Pro. It often told me it couldn't open files and then crashed photoshop....

https://discussions.apple.com/thread/254482603?login=true
it is probably as apple itself writes to ventura: That Ventura is optimized for apple silicon. And the rest has just bad luck.
Anyway, I'm now back on Monterey, all files I can open and the for me stable version 23 of Photoshop is great.
I will not update anything more for now, because you always run the risk of interrupting your complete workflow so much that it takes away the joy of having new features. Then rather what just works.

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