AVX and AVX2

[kenneth21884851e8p5]

I recently installed Adobe CC on my computer. I am now getting the following error message:

Could not open picture.jpg because your computer does not provide the required AVX and AVX2 instruction sets

What can i do to fix this?

Thanks!

[Srishti Bali]

Hi @kenneth21884851e8p5

Sorry about these errors. This issue is commonly observed on older machines. Would you mind sharing your system information so we can better understand your setup? 

Here’s where you can find it:

For Mac:
Follow the steps in this guide: View system information on Mac

For Windows:

1. Type msinfo32 in the Search box.
2. Click System Information.
3.  Go to File > Save > Save NFO on your Desktop.

Once you have the info, feel free to share it here via the downloadable link. This will help us guide you more accurately.

Regards,

Srishti