Too bad Adobe is sending their support calls overseas. I know they save a ton of money (like other mega corporations). However, the person I got barely could speak English and she get me information that was 100% wrong.
Sorry for your poor experience. What was your question? Maybe this community's product experts can help you.
On the few occasions when I've needed a support agent, online chat was quicker than phone.
If the first agent you hook up with isn't up to the task, don't be afraid to ask for a supervisor or call back and speak to a different agent. That's true for all support systems BTW, not just Adobe's. 😉
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media