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Too bad Adobe is sending their support calls overseas. I know they save a ton of money (like other mega corporations). However, the person I got barely could speak English and she get me information that was 100% wrong.
Not good!
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Sorry for your poor experience. What was your question? Maybe this community's product experts can help you.
On the few occasions when I've needed a support agent, online chat was quicker than phone.
If the first agent you hook up with isn't up to the task, don't be afraid to ask for a supervisor or call back and speak to a different agent. That's true for all support systems BTW, not just Adobe's. 😉
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I wanted to get info on Super Resolution for jpg and tiff files. She tried to tell me it can't be used on those files which is plain wrong.
I then asked her to transfer me to support in the USA (most companies have that option), and she told me support was not available from the USA. Is that true?
I could barely understand her as her accent and English were very bad. Seems like there are a lot of complaints about Adobe support!
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I am in the US and speak perfect English 🙂
In any case, see my reply to your other post, now in the Camera Raw community below. Hopefully fellow Camera Raw experts there can assist you.
https://community.adobe.com/t5/camera-raw/super-resolution-question/td-p/12088696
This discussion is locked. Good luck with your project!
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This is a user to user support forum. To provide feedback and suggestions about what you desire from Adobe, you should go to this URL and comment after selecting the appropriate product line:
https://feedback.photoshop.com/categories/products/5f5f2090785c1f1e6cc40864