Black Pop Up Window Freezes Photoshop

[John26541908c877]

When I open PS after about 30 seconds a black empty pop up window appears and freezes the program. This has happened out of nowhere. I have reinstalled, cleaned the registry, my documents etc. It still persist. Is this familiar to anyone here?

Photoshop 2022. 

[Marcelo301711657kp1]

Hi.

I have the same problem. Could you solve it?

[Kevin Stohlmeyer]

Hi @John26541908c877 try updating to version 24.5. If you cannot or are experiencing the same issue, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

[MrCURTIS62]

Hey i have the same problem did you solve it ??

[Sameer K]

Hey, @MrCURTIS62. Welcome to the Photoshop Community. I'll need more info to help you figure this out. I've checked the account you're signed in to the community with; I could not find an active subscription.

Please share the screenshots of the pop-up dialog box and system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here.

Has this started since a recent update? Are you using Photoshop on this machine for the first time or after a long period?

In the Creative Cloud app, press CTRL + ALT + T (Win) or CMD + OPT + T (macOS) to launch Creative Cloud Troubleshooter.

Select 'Close Creative Cloud and related processes' > click on Go.

Restart the computer
Launch Photoshop via the Creative Cloud app again.

Let me know if the error persists.

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)