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Black Pop Up Window Freezes Photoshop

New Here ,
Oct 11, 2022 Oct 11, 2022

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When I open PS after about 30 seconds a black empty pop up window appears and freezes the program. This has happened out of nowhere. I have reinstalled, cleaned the registry, my documents etc. It still persist. Is this familiar to anyone here?

Photoshop 2022. 


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New Here ,
May 30, 2023 May 30, 2023

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Hi.

I have the same problem. Could you solve it?

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Community Expert ,
May 30, 2023 May 30, 2023

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Hi @John26541908c877 try updating to version 24.5. If you cannot or are experiencing the same issue, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

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