Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Bought 2 Photoshop Plugins on Market Place, got email but don't understand install instructions

New Here ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

Purchased 2 X PlugIns from MarketPlace

Got 2 X emails

Instructions in emails says "If you need help finding out how to access your purchase, please visit My-Addons, and read the 'Where to Find it' section. "

Click on embedded link and browser opens to "My Exchange" page but I don't see the plugins I purchased

Can't work out where are they?

Advice / guidance requested

 

Thanks

 

Michael

Views

37

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

Are you logged in with the correct account?

(school / work / personal) ?

Make sure you're using the same account that was used to purchase the plugins.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

Yes - logged into same account that purchase the plugins (I only have one Adobe account)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

Copy link to clipboard

Copied

LATEST

Do you see your plugins in CC Desktop App > Marketplace > Manage Plugins?

plugins.jpg

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines