Bridge Photo downloader crashing repeatedly in M1 Mac

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Jun 26, 2022 Jun 26, 2022

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Bridge Photo downloader has been crashing like what one could only expect to see in Windows 3.0 30 years ago!

 

The instability of Photoshop with Mac is beyond imagination - and Adobe is just happy collecting subscriptions and seemingly doesn't care about the terrible state of their software. My system has been reporting crash report since 6 months ago!

 

Mac Monterey 12.4

Bridge 12.0.2

 

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Photo Downloader [43288]
Path: /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
Identifier: com.adobe.photodownloader
Version: 3.0
Code Type: X86-64 (Translated)
Parent Process: Adobe Bridge 2022 [1181]
Responsible: Adobe Bridge 2022 [1181]
User ID: 501

Date/Time: 2022-06-26 16:04:03.8339 -0500
OS Version: macOS 12.4 (21F79)
Report Version: 12
Anonymous UUID: 2B5A4D71-3CDB-4BA0-5081-42F00C643620


Time Awake Since Boot: 200000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called


Kernel Triage:
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 0x7ff8aa472940 ???
1 libsystem_kernel.dylib 0x7ff819ec300e __pthread_kill + 10
2 libsystem_pthread.dylib 0x7ff819ef91ff pthread_kill + 263
3 libsystem_c.dylib 0x7ff819e44d24 abort + 123
4 libsystem_malloc.dylib 0x7ff819d22357 malloc_vreport + 551
5 libsystem_malloc.dylib 0x7ff819d36308 malloc_zone_error + 178
6 libsystem_malloc.dylib 0x7ff819d150e8 nanov2_allocate_from_block + 582
7 libsystem_malloc.dylib 0x7ff819d14677 nanov2_allocate + 130
8 libsystem_malloc.dylib 0x7ff819d1668f nanov2_calloc + 126
9 libsystem_malloc.dylib 0x7ff819d30b75 _malloc_zone_calloc + 60
10 libobjc.A.dylib 0x7ff819d8c505 class_createInstance + 64
11 Foundation 0x7ff81acfaf82 NSAllocateObject + 15
12 Foundation 0x7ff81ad017e4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 40
13 CoreFoundation 0x7ff819fe8ced -[NSArray makeObjectsPerformSelector:] + 285
14 AppKit 0x7ff81c937ae3 -[NSApplication(NSWindowCache) _updateWindowsUsingCache] + 390
15 AppKit 0x7ff81c93792c -[NSApplication updateWindows] + 83
16 AppKit 0x7ff81cd5d2f6 __38-[NSApplication setWindowsNeedUpdate:]_block_invoke_2 + 50
17 AppKit 0x7ff81cd60c42 ___NSRunLoopObserverCreateWithHandler_block_invoke + 41
18 CoreFoundation 0x7ff819fbe705 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
19 CoreFoundation 0x7ff819fbe59a __CFRunLoopDoObservers + 543
20 CoreFoundation 0x7ff819fbda1c __CFRunLoopRun + 840
21 CoreFoundation 0x7ff819fbd014 CFRunLoopRunSpecific + 562
22 HIToolbox 0x7ff8230d15e6 RunCurrentEventLoopInMode + 292
23 HIToolbox 0x7ff8230d1213 ReceiveNextEventCommon + 283
24 HIToolbox 0x7ff8230d10e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
25 AppKit 0x7ff81c9331fd _DPSNextEvent + 927
26 AppKit 0x7ff81c9318ba -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
27 AppKit 0x7ff81cbe4888 -[NSApplication _doModalLoop:peek:] + 301
28 AppKit 0x7ff81cd5bfa2 __33-[NSApplication runModalSession:]_block_invoke_2 + 69
29 AppKit 0x7ff81cd5bf4a __33-[NSApplication runModalSession:]_block_invoke + 78
30 AppKit 0x7ff81cbe2bfe _NSTryRunModal + 100
31 AppKit 0x7ff81cd5be47 -[NSApplication runModalSession:] + 128
32 libqcocoa.dylib 0x10b524106 0x10b4f1000 + 209158
33 QtCore 0x10dbb19bf QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 431
34 QtCore 0x10dbb6a22 QCoreApplication::exec() + 130
35 Photo Downloader 0x100725899 main + 1896
36 dyld 0x200e7151e start + 462

Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7ffeb89c4 0x7ff7ffeb4000 + 18884
1 runtime 0x7ff7ffec6460 0x7ff7ffeb4000 + 74848
2 runtime 0x7ff7ffec7ed8 0x7ff7ffeb4000 + 81624

Thread 2:: com.apple.CFSocket.private
0 ??? 0x7ff8aa472940 ???
1 libsystem_kernel.dylib 0x7ff819ec4d5a __select + 10
2 CoreFoundation 0x7ff819fe62bb __CFSocketManager + 643
3 libsystem_pthread.dylib 0x7ff819ef94e1 _pthread_start + 125
4 libsystem_pthread.dylib 0x7ff819ef4f6b thread_start + 15

Thread 3:: cr_scratch
0 ??? 0x7ff8aa472940 ???
1 libsystem_kernel.dylib 0x7ff819ebf3ea __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff819ef9a6f _pthread_cond_wait + 1249
3 libc++.1.dylib 0x7ff819e57d02 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x122997d0b 0x121ad1000 + 15494411
5 Camera Raw 0x122664001 0x121ad1000 + 12136449
6 libsystem_pthread.dylib 0x7ff819ef94e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff819ef4f6b thread_start + 15

Thread 4:: BGThread (Apple M1 Pro)
0 ??? 0x7ff8aa472940 ???
1 libsystem_kernel.dylib 0x7ff819ebf3ea __psynch_cvwait + 10
2 libsystem_pthread.dylib 0x7ff819ef9a6f _pthread_cond_wait + 1249
3 libc++.1.dylib 0x7ff819e57d02 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
4 Camera Raw 0x122a519e3 0x121ad1000 + 16255459
5 Camera Raw 0x122664001 0x121ad1000 + 12136449
6 libsystem_pthread.dylib 0x7ff819ef94e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff819ef4f6b thread_start + 15

Thread 5:
0 ??? 0x7ff8aa472940 ???
1 libsystem_kernel.dylib 0x7ff819ec5512 __sigwait + 10
2 libsystem_pthread.dylib 0x7ff819ef9c25 sigwait + 29
3 Photo Downloader 0x10081b35c PtSignalThread::start() + 36
4 Photo Downloader 0x10081fbe0 Pt::ThreadStartInternal(void*) + 24
5 libsystem_pthread.dylib 0x7ff819ef94e1 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff819ef4f6b thread_start + 15

Thread 6:
0 ??? 0x7ff8aa472940 ???
1 libsystem_kernel.dylib 0x7ff819ebd3ba read + 10
2 libcopyfile.dylib 0x7ff8250b8dde copyfile_internal + 4698
3 libcopyfile.dylib 0x7ff8250b72fa copyfile + 6222
4 Foundation 0x7ff81ae2a33b -[NSFilesystemItemCopyOperation _handleFTSEntry:] + 364
5 Foundation 0x7ff81ade9ff2 -[NSDirectoryTraversalOperation main] + 628
6 Foundation 0x7ff81ad399cf __NSOPERATION_IS_INVOKING_MAIN__ + 17
7 Foundation 0x7ff81ad38c3b -[NSOperation start] + 785
8 Foundation 0x7ff81ae6da4f -[NSFileManager copyItemAtPath:toPath:options:error:] + 134
9 musbmanager 0x113f45aaa CUSBMediaItem::Acquire(unsigned short const*, bool, bool (*)(long&)) + 1298
10 Photo Downloader 0x1007922c4 PtImageThumbnailThread::acquireMediaCheckedForImport() + 10406
11 Photo Downloader 0x100788ce5 PtImageThumbnailThread::start() + 1371
12 Photo Downloader 0x10081fbe0 Pt::ThreadStartInternal(void*) + 24
13 libsystem_pthread.dylib 0x7ff819ef94e1 _pthread_start + 125
14 libsystem_pthread.dylib 0x7ff819ef4f6b thread_start + 15

Thread 7:
0 ??? 0x7ff8aa472940 ???
1 libsystem_kernel.dylib 0x7ff819ebf2be __semwait_signal + 10
2 libsystem_c.dylib 0x7ff819dd3863 nanosleep + 196
3 bridgeappmanager 0x11405ef38 ScObjects::Thread::wait(unsigned int) + 56
4 bridgeappmanager 0x114059e5c ScObjects::BridgeTalkThread::run() + 252
5 bridgeappmanager 0x11405ebb7 ScObjects::Thread::go(void*) + 151
6 libsystem_pthread.dylib 0x7ff819ef94e1 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff819ef4f6b thread_start + 15

Thread 8:: com.apple.NSEventThread
0 ??? 0x7ff8aa472940 ???
1 libsystem_kernel.dylib 0x7ff819ebc97a mach_msg_trap + 10
2 libsystem_kernel.dylib 0x7ff819ebcce8 mach_msg + 56
3 SkyLight 0x7ff81ee05e14 CGSSnarfAndDispatchDatagrams + 152
4 SkyLight 0x7ff81f0cc216 SLSGetNextEventRecordInternal + 258
5 SkyLight 0x7ff81ef183e9 SLEventCreateNextEvent + 9
6 HIToolbox 0x7ff8230de039 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 45
7 HIToolbox 0x7ff8230ddfd5 MessageHandler(__CFMachPort*, void*, long, void*) + 48
8 CoreFoundation 0x7ff819fec215 __CFMachPortPerform + 250
9 CoreFoundation 0x7ff819fbfaf1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
10 CoreFoundation 0x7ff819fbf9d3 __CFRunLoopDoSource1 + 615
11 CoreFoundation 0x7ff819fbe047 __CFRunLoopRun + 2419
12 CoreFoundation 0x7ff819fbd014 CFRunLoopRunSpecific + 562
13 AppKit 0x7ff81caa0c1e _NSEventThread + 132
14 libsystem_pthread.dylib 0x7ff819ef94e1 _pthread_start + 125
15 libsystem_pthread.dylib 0x7ff819ef4f6b thread_start + 15

Thread 9:
0 ??? 0x7ff8aa472940 ???
1 libsystem_kernel.dylib 0x7ff819ebc97a mach_msg_trap + 10
2 libsystem_kernel.dylib 0x7ff819ebcce8 mach_msg + 56
3 CarbonCore 0x7ff81c51ecab TS_exception_listener_thread + 102
4 libsystem_pthread.dylib 0x7ff819ef94e1 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff819ef4f6b thread_start + 15

Thread 10:
0 runtime 0x7ff7ffed6814 0x7ff7ffeb4000 + 141332

Thread 11:
0 runtime 0x7ff7ffed6814 0x7ff7ffeb4000 + 141332

Thread 12:
0 runtime 0x7ff7ffed6814 0x7ff7ffeb4000 + 141332

Thread 13:
0 runtime 0x7ff7ffed6814 0x7ff7ffeb4000 + 141332

Thread 14:
0 runtime 0x7ff7ffed6814 0x7ff7ffeb4000 + 141332


Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000113c61000 rsi: 0x0000000000000003 rbp: 0x0000000000000000 rsp: 0x0000000000000001
r8: 0x0000000200eec600 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x6572726f636e4920
r12: 0x0000000000000103 r13: 0x0000000000000043 r14: 0x0000000000000006 r15: 0x0000000000000016
rip: <unavailable> rfl: 0x0000000000000283
tmp0: 0xffffffffffffffff tmp1: 0x00007ff8aa472914 tmp2: 0x00007ff819ec3004


Binary Images:
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
0x7ff819ebb000 - 0x7ff819ef2fff libsystem_kernel.dylib (*) <61711d11-e776-3bc3-b9a2-6f9f37cb8499> /usr/lib/system/libsystem_kernel.dylib
0x7ff819ef3000 - 0x7ff819efefff libsystem_pthread.dylib (*) <bc574849-1aae-31e7-b350-916dda999d97> /usr/lib/system/libsystem_pthread.dylib
0x7ff819dc3000 - 0x7ff819e4bfff libsystem_c.dylib (*) <d9ba0660-744d-3f84-9f80-afb51d450512> /usr/lib/system/libsystem_c.dylib
0x7ff819d13000 - 0x7ff819d3efff libsystem_malloc.dylib (*) <109a9983-dd1f-3e38-aa9b-2c4da8f3529d> /usr/lib/system/libsystem_malloc.dylib
0x7ff819d86000 - 0x7ff819dbffff libobjc.A.dylib (*) <3247a526-29a3-3f82-a757-f360a88216b3> /usr/lib/libobjc.A.dylib
0x7ff81acf8000 - 0x7ff81b0b4fff com.apple.Foundation (6.9) <ceb9e591-a1ad-3ebc-ab8d-410f4ff96307> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7ff819f40000 - 0x7ff81a440fff com.apple.CoreFoundation (6.9) <9c8908f2-e5e0-35b7-9f41-fdf8d7476d8b> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff81c8f4000 - 0x7ff81d782fff com.apple.AppKit (6.9) <832ad371-d3b8-3061-b4e2-1c4e0cffce0b> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7ff8230a3000 - 0x7ff823396fff com.apple.HIToolbox (2.1.1) <04544f53-a387-3ac3-a85d-f8adfc0bc69e> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x10b4f1000 - 0x10b64afff libqcocoa.dylib (*) <d70c7f2f-f543-3cb1-858d-b09d28ee5614> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/QtPlugins/platforms/libqcocoa.dylib
0x10d9ce000 - 0x10dedffff org.qt-project.QtCore (5.12) <298dfac6-d322-3a3d-b559-ba824ff17f95> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore
0x100722000 - 0x1009d5fff com.adobe.photodownloader (*) <17edae6d-bb41-3f7e-96c4-2472eaab8b18> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/Photo Downloader
0x200e6c000 - 0x200ed7fff dyld (*) <b70ce1ec-b902-3852-8268-05de00bfa8d5> /usr/lib/dyld
0x7ff7ffeb4000 - 0x7ff7ffee3fff runtime (*) <0ee8ce32-639c-316a-9551-dab9a2e0c8a5> /usr/libexec/rosetta/runtime
0x7ff819e4c000 - 0x7ff819ea4fff libc++.1.dylib (*) <533dbd32-a8fb-3ef5-b911-4d8f543bedb4> /usr/lib/libc++.1.dylib
0x121ad1000 - 0x128534fff com.adobe.CameraRaw (14.4 (1121)) <b8b7c615-99b5-32e6-b4c7-84633a28edeb> /Library/Application Support/Adobe/*/Camera Raw.plugin/Contents/MacOS/Camera Raw
0x7ff8250b5000 - 0x7ff8250befff libcopyfile.dylib (*) <9607424c-bcdd-36dd-94c5-f267eb43cfe4> /usr/lib/system/libcopyfile.dylib
0x113f41000 - 0x113f47fff musbmanager (1.0) <0f6c4ae3-c8a8-36c1-b191-41b0f1a65183> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/musbmanager.framework/Versions/A/musbmanager
0x11402c000 - 0x114096fff com.apple.carbonframeworktemplate (1.0) <a37e2c10-9133-38a9-857a-e7bd2d2c9e53> /Applications/Adobe Bridge 2022/Adobe Bridge 2022.app/Contents/MacOS/Photo Downloader.app/Contents/MacOS/moxplugins/bridgeappmanager.framework/Versions/A/bridgeappmanager
0x7ff81edfc000 - 0x7ff81f199fff com.apple.SkyLight (1.600.0) <72b24980-a519-3050-beef-538776aaeaa1> /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/SkyLight
0x7ff81c47a000 - 0x7ff81c765fff com.apple.CoreServices.CarbonCore (1319) <121377d7-0ddd-347f-a895-2bbb04bb52c2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%)
Writable regions: Total=2.0G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=2.0G(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 640K 5
Activity Tracing 256K 1
CG backing stores 960K 4
CG image 52K 13
ColorSync 232K 27
CoreAnimation 140K 19
CoreGraphics 12K 2
CoreServices 624K 2
CoreUI image data 1408K 21
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 325.3M 59
MALLOC guard page 192K 9
MALLOC_MEDIUM (reserved) 1.2G 10 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
Rosetta Arena 4096K 2
Rosetta Generic 1056K 261
Rosetta IndirectBranch 1024K 1
Rosetta JIT 128.0M 1
Rosetta Return Stack 280K 28
Rosetta Thread Context 280K 28
STACK GUARD 20K 5
Stack 14.6M 14
Stack Guard 56.0M 9
VM_ALLOCATE 5612K 39
VM_ALLOCATE (reserved) 24K 6 reserved VM address space (unallocated)
__CTF 756 1
__DATA 34.5M 525
__DATA_CONST 35.0M 321
__DATA_DIRTY 1575K 199
__FONT_DATA 4K 1
__LINKEDIT 716.5M 37
__OBJC_RO 82.7M 1
__OBJC_RW 3200K 3
__TEXT 634.1M 526
__UNICODE 592K 1
dyld private memory 1024K 1
mapped file 4.9G 769
shared memory 1412K 19
unshared pmap 11.6M 8
=========== ======= =======
TOTAL 8.5G 2981
TOTAL, minus reserved VM space 6.9G 2981

 

-----------
Full Report
-----------

{"app_name":"Photo Downloader","timestamp":"2022-06-26 16:04:08.00 -0500","app_version":"","slice_uuid":"17edae6d-bb41-3f7e-96c4-2472eaab8b18","build_version":"3.0","platform":1,"bundleID":"com.adobe.photodownloader","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.4 (21F79)","incident_id":"FE4CA100-4C75-4480-AB16-56071C67ACBE","name":"Photo Downloader"}
{
"uptime" : 200000,
"procLaunch" : "2022-06-26 16:02:51.6018 -0500",
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro18,3",
"procStartAbsTime" : 4880174235066,
"coalitionID" : 1584,
"osVersion" : {
"train" : "macOS 12.4",
"build" : "21F79",
"releaseType" : "User"
},
"captureTime" : "2022-06-26 16:04:03.8339 -0500",
"incident" : "FE4CA100-4C75-4480-AB16-56071C67ACBE",
"bug_type" : "309",
"pid" : 43288,
"procExitAbsTime" : 4881906825460,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "Photo Downloader",
"procPath" : "\/Applications\/Adobe Bridge 2022\/Adobe Bridge 2022.app\/Contents\/MacOS\/Photo Downloader.app\/Contents\/MacOS\/Photo Downloader",
"bundleInfo" : {"CFBundleVersion":"3.0","CFBundleIdentifier":"com.adobe.photodownloader"},
"storeInfo" : {"deviceIdentifierForVendor":"DB6E2959-7160-5E0A-ADA4-383913F6D439","thirdParty":true},
"parentProc" : "Adobe Bridge 2022",
"parentPid" : 1181,
"coalitionName" : "com.adobe.bridge12",
"crashReporterKey" : "2B5A4D71-3CDB-4BA0-5081-42F00C643620",
"responsiblePid" : 1181,
"responsibleProc" : "Adobe Bridge 2022",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"ktriageinfo" : "VM - pmap_enter failed with resource shortage\nVM - pmap_enter failed with resource shortage\nVM - pmap_enter failed with resource shortage\nVM - pmap_enter failed with resource shortage\nVM - pmap_enter failed with resource shortage\n",
"asi" : {"libsystem_c.dylib":["abort() called"]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : 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Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

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Adobe Employee ,
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Hi @shiwanl28403650, sorry to hear this. I'm not seeing any submitted crash reports from you in our system, but we appreciate you posting the one here. You say this has been happening for 6 months and you have been reporting them? We want to make sure we fully understand your issue. Is the issue only when importing via Bridge or are there other issues that have been crashing the system?

 

A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. 
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

 

 

 

 

-- Cory

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