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Bridge will not longer download from my camers

New Here ,
Jan 05, 2025 Jan 05, 2025

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My problem involves Bridge, which I have been using for many years. I started to download photos from my camera. There is a new way to get in, which I found by clicking the camera icon at the top of the page. It went to download as always, but when it said to pick a device, my camera was not longer an option. I can not find a way to add a device! This is estreemly frustrating! I need help. Thanks

Keith Pettway 

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Adobe
Community Expert ,
Jan 05, 2025 Jan 05, 2025

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What options do you have in the "Select a device" drop down selector?

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Community Expert ,
Jan 05, 2025 Jan 05, 2025

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The general advice is to not connect the camera directly. Use a card reader!

 

Copying files directly off the camera has always been considered risky. If the camera battery is low, or the cable/connectors are worn with loose connection, or any other malfunction, the files may end up damaged or lost.

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Community Expert ,
Jan 06, 2025 Jan 06, 2025

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I normally use Lightroom to import raw files - but this is how it looks in Bridge when I plug in my card reader. It works as it should:

bridge.pngexpand image

 

Naturally, if you have a new camera you need to make sure it's supported in your version of ACR (the Camera Raw plugin).

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