I am one of the Brother Printer users who found that in the last week of trying to use the Photoshop app (auto-updated as it is running on a CC subscription), I go to print and the document & print window force close w/ no crash notice. On checking the printer queue, the request never makes it to the actual printer. (I have never had this issue before and I have been a photoshop user for around 25 years, back when you could get it on a CD-ROM. I need my files to print to color-check before going to press.) There appears to be a number of users with this same issue specific to brother printers as seen in this post: https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-crashes-when-printing/td-p/...
Steps followed & sysinfo below:
system: Windows 11, update 24h2
app: CC Photoshop (most recent update)
printer: Brother HL-L3270CDW
color profile: CMYK, custom setup for colormatch to printer
file setup: have tried PSD, PNG, and JPG (7.75"x7.75" document, 300DPI)
-Hold down 'Space Bar' while selecting print option from File menu; no change in results (NCIR from here on)
-Uninstalled Printer from Device Manager and reinstalled; restarted computer. NCIR
-Uninstalled Printer from System> Bluetooth & Devices > Printers & Scanners, restarted computer; NCIR
-Deleted Photoshop preferences folder (C:\Users\USERNAME\AppData\Roaming\Adobe\Adobe Photoshop 2025\Adobe Photoshop 2025 Settings. on repopulation of folder, NCIR
-restarted computer after folder repopulation; NCIR
-Used SHIFT+ CTRL + ALT on booting program to force settings folder reset; NCIR
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