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Bug affichage écran vert fenêtre

Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Bonjour, 

J'ai un soucis, depuis ce matin, impossible de lire mes fichiers sur photoshop.

J'ai un écran écran vert qui s'affiche à la place des mes visuels.

J'ai desintallé puis ré-installé photoshop…mais rien y fait

Avez-vous une solution ?

Merci d'avance pour votre aide

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Bug, Mac, Problem or error

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Hi

Try enabling this option in preferences and restarted Photoshop to see if it helps

2021-05-20 09_59_13-Window.png

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Hi, does the problem manifest itself with any Photoshop file you open?

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Hello,

 

Thanks for your answer… I'll try

Yes, with any photoshop file. But I 'd just see that the problem disapear when i reduce the window

Sorry for my english !

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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Have you also tried to follow Ged_Traynor's suggestion?

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hello,

 

 

 

I have exactly the same problem since this afternoon. I have been using photoshop for many years and  never had anything like that. The problem goes away when I zoom out.It's very strange...

 

Emelyn5CFC as-tu trouvé une solution à ce problème?

Merci d'avance

Thanks for your help

 

Jean

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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Hi, have you tried follow Ged_Traynor's suggestion?

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Yes, I try and all is OK

Thank you 🙂




Garanti
sans virus. www.avast.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Hi, we are glad that you were able to solve the problem. If you need help in the future, please contact us 🙂

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New Here ,
Sep 06, 2021 Sep 06, 2021

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Hi,

we met the same problem with Photoshop today but the solution proposed doesn't work for us

did anyone could solve this problem in another way ?

 

thanks for your help

 

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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Hi, did you restart, as indicated?

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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Hello,

Yes but it doesn t really works. Now, when i open a file, the window's
openning is dark.
I have to reduce the view to see my picture…

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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LATEST

Bonjour encore, peut-on avoir plus d'infos sur votre configuration.

Une autre chose à essayer: désactiver l'acceleration GPU dans Préférences/Performance.

 

Sinon, dans https://helpx.adobe.com/fr/photoshop/kb/known-issues.html

 

"Vous risquez de rencontrer une erreur avec un écran vert lorsque Photoshop est en cours d’exécution et que vous changez de résolution d’écran (associez ou supprimez le deuxième moniteur d’une autre résolution)."

Pour remédier à ce problème, effectuez l’une des opérations suivantes :

  • Cliquez sur le point vert dans la fenêtre du document ou de l’application pour redimensionner la fenêtre en fonction de l’écran actuel.
  • Quittez/redémarrez Photoshop.
  • Accédez à Préférences > Aperçus de technologie et activez Désactiver la zone de travail native. Redémarrez Photoshop.

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