BUG / Fault / something happening that i have not a clue about

[Derby Ian]

I am autistic and not computer friendly so using this system is extremely difficult for me. I have no idea on how i receive replies so for the record my email address is [email removed as per forum guidelines]

Right problem. Over the last couple of days the following has started to happen. After converting an image in the rawconverter to a jpg and saving it to a folder in my pictures, when i go back into PS the follow happens. The PS screen goescompletely white and pulsates at an alarming rate, i can use the cursor and select tools etc but no image appears. there is a short notification about PS not recognising the file ...

I am completely at a loss as i would like to demonstrate to a client that i can add text etc to his images.

HELP

[jane-e]

@Derby Ian 

Try this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

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I've moved your post from Using the Community for questions about the Community to the Photoshop forum.

Jane