bug photoshop choppy

[Andrew Beales 28]

Photoshop 24.4.1 bug on macos 13.3.1 MacBook Pro 16 inch M2 Pro 16GB RAM

scrolling is lagging over all photoshop is choppy they should use 120hz. photoshop needs more optimize for macos and apple silicon macs.  [threat removed by moderator] 

Photoshop scrolling and over all not smooth at all it's choppy. what a shame 

[TheDigitalDog]

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(macOS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
**Note:The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. The library will appear below the current user's home directory.
Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings

If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

[CShubert]

Hi @Andrew Beales 28 

Go to Preferences/Tools and disable flick panning and overscroll - does the issue still occur?

Are you using only a mouse or do you also have a graphics tablet/pen?

[Andrew Beales 28]

That didn't worked at all.. Still photoshop scrolling is choppy and liquify is slow and unrespoing a lot 

[TheDigitalDog]

That didn't worked at all.. Still photoshop scrolling is choppy and liquify is slow and unrespoing a lot 

By @Andrew Beales 28

Try logging into another Mac user account (you should make a new one); still choppy? 
Try starting up in Safe mode (hold down Shift Key when booting*), still choppy? 

* How to start your M1/M2 Mac in Safe Mode
On your Mac, choose Apple menu () > Shut Down.
After your Mac shuts down, wait 10 seconds.
Press and hold the power button until the startup disks and Options appear.
Press and hold the Shift key, then click Continue in Safe Mode.

[Andrew Beales 28]

That didn't work. It's Adobe job to update and fix the issue. Adobe CEO need to take care about user's pain point. 

[TheDigitalDog]

You could try running the Creative Cloud Cleaner Tool to remove all traces of Adobe software before reinstalling it (yet again):  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[CShubert]

@Andrew Beales 28 

Try the following: 

1. Go to Preferences/Technology Preview and check "Disable Native Canvas" - Restart Photoshop. 
2. If you hold down the Alt key when you select Filter > Liquify... does it work correctly?

[TheDigitalDog]

I have a very similar MBP as Andrew Beales 28  without any issues with Liquify or otherwise; something else conflicts with Photoshop. With a 16-bit, 125MB document, it is buttery smooth and instantaneous. 

[CShubert]

@Andrew Beales 28 have you tried rolling back a version to see if things improve?

https://helpx.adobe.com/download-install/using/install-previous-version.html

[Mark.Dahm]

@Andrew Beales 28 ,

I've seen reports of issues on M2 (which did not occur on M1); we are currently investigating, with the first goal being to see if we can replicate the issue. As noted by another user below, similar hardware is not behaving consistently, so any more details about your operating environment would be helpful for us to narrow down the issue (eg, using many open documents at once? separate attached display? using any other apps at the time? Using any other plugins for Photoshop? What kind of file? using any custom color profile with the image? Does the issue happen with the first open file, or only if many images open? 

As you can see, there are many operating variables which could contribute to the issue.

[Andrew Beales 28]

just opened one file and it seems bug on m2, m2 pro and m2 max and just photoshop opened nothing opened. phootshop is so laggy and overall not smooth on macos 13.3.1 running m2 pro 16gb ram (MacBook Pro 16 inch) just opened pictures from JPG shoot from Sony A7 IV 

[Mark.Dahm]

@Andrew Beales 28 , Thanks for the update; if you go to your document status indicator (bottom left of Ps screen), and select GPU mode, does it show Metal or something different (once a document is opened)?

Also, since you may be opening the JPEG through ACR (it gets involved in RAW and JPG opening), go to Photoshop Settings > Camera Raw (bottom of the settings) > Performance, and try turning off the ACR GPU acceleration (eliminating some variables). Restart Photoshop for changes to take effect.

[Andrew Beales 28]

Hello

turning off the ACR GPU acceleration even makes choppy and laggy.

thanks

where is  document status indicator?

[Mark.Dahm]

@Andrew Beales 28 ,

It's in the lower left corner of the app frame; the small chevron-like arrow will popup to show you the various document status indicators. I've circled it in the image below.

I've confirmed that we have reproduced an issue with the Liquify feature on M2, but general opening files (both RAW and jpeg) doesn't seem to be acting up for us. Any other details we can look into?

[jane-e]

@Andrew Beales 28 

It's in the status bar in the bottom left:

Jane

EDIT: 30 seconds after Mark

[Andrew Beales 28]

it says legacy opengl

[Andrew Beales 28]

it says legacy opengl. Not metal. It could be bug.

[Andrew Beales 28]

[Mark.Dahm]

@Andrew Beales 28 , go to Photoshop > Preferences > Technology Preview  and uncheck 'Deactivate Native Canvas', restart (if it was checked).

[Andrew Beales 28]

Thank you for reply. Now it says metal but overall performance is laggy like move image left to right choppy. liqufiy is laggy

[Andrew Beales 28]

liqufiy is laggy and unrespoding a lot . i can not work on liqufiy ..... Adobe need to take a look at it and fix the performance bug issue and need to be more optimise on M2, M2 Pro, M2 Max...  Thank you!

[Mark.Dahm]

@Andrew Beales 28 ,

If that option was checked, that would mean that your preferences were not completely rebuilt (or maybe they were, then you checked it?).

If you haven't already, try blowing away your preferences by going to Photoshop > Preferences > General and clicking the 'Reset Preferences on Quit' button.

Keep an eye on the that GPU mode indicator to see if certain things might be kicking Photoshop out of its native canvas mode during the session; OpenGL mode will certainly be laggy, and sometimes running Ps can boot itself out of Metal mode (if there is a driver issue, for example).

Oh, and just to re-confirm, we are aware of a lagging issue within Liquify, and are working on a fix; it only seems to affect M2 hardware.

[Andrew Beales 28]

I did many time like uninstall photoshop many times and still not good.....

[Andrew Beales 28]

I did and like Reset Preferences, reinstall photoshop. I even did format macos and reinstall... thoes this never fix photoshop. It's just laggy and unresping .....