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Bugs making PS completely unusable

New Here ,
Sep 01, 2021 Sep 01, 2021

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I'm a rank beginner, taking an online Photoshop course. All was going well, but starting last night it's been getting increasingly buggy. First, the enter key no longer worked to set changes. Now when I try to crop and then move an image, PS completely freezes up. Won't even close. The only way to budge it is to restart my whole computer, which I have done five times already this morning. I run Windows 10. I'm not sure which version of the app this is. I just purchased the Creative Commons pack a few days ago, and downloaded Photoshop from there. Help!

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LEGEND ,
Sep 01, 2021 Sep 01, 2021

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I'm not sure which version of the app this is.

Use Help > About to check and let us know

I just purchased the Creative Commons pack 

No such pack from Adobe.

Creative Cloud All Apps ($50/month or so?) 

Photographer Plan ($10/month or so?)

Something else?

 

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New Here ,
Sep 01, 2021 Sep 01, 2021

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Yes, of course -- I meant Creative Cloud. My frustration was clouding my brain. I did get hold of support staff, and it turns out that my graphics card is not powerful enough. He helped me download an earlier, more stable version. I will be upgrading my graphics card.

 

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Adobe Community Professional ,
Sep 01, 2021 Sep 01, 2021

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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New Here ,
Sep 01, 2021 Sep 01, 2021

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Thanks for the suggestions. I did get hold of support staff, and it turns out that my graphics card is not powerful enough. He helped me download an earlier, more stable version. I will be upgrading my graphics card.

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