Camera RAW error

[DanieleDuePuntoZero]

Good afternoon, I often get an error message when opening a RAW file in Camera RAW. If Camera RAW crashes, Adobe filters such as "Liquify" also crash. If I close Photoshop and reopen it, the problem often disappears. The LOG reports the following information:

Photoshop Error information
Code: -1
Text: poiché si è verificato un errore del programma
Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.
Stack:
Adobe Photoshop 26.3.0 20250122.r.156 bfca642 - x86
0 address: 00007FF7AC85CF02 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
1 address: 00007FF7AC856D7D base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: 'dunamis_http_setSendRequestCallback:-1 in n.a.'
2 address: 00007FF7AB5649CC base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
3 address: 00007FF7AB56364C base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
4 address: 00007FF7A7459FB4 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?SetCharCount@OptycaSegment@@UEAAXH@Z:-1 in n.a.'
5 address: 00007FF7A74598F9 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?SetCharCount@OptycaSegment@@UEAAXH@Z:-1 in n.a.'
6 address: 00007FF7A74598A9 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?SetCharCount@OptycaSegment@@UEAAXH@Z:-1 in n.a.'
7 address: 00007FF7A747077D base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?SetCharCount@OptycaSegment@@UEAAXH@Z:-1 in n.a.'
8 address: 00007FF7AB5AC012 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
9 address: 00007FF7AB5AFBB7 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
10 address: 00007FF7AB5AF493 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
11 address: 00007FF7AB57C2C6 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?SetSpacingToFit@OptycaImpl@@IEAAHXZ:-1 in n.a.'
12 address: 00007FF7A689E5BD base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@$$QEAV0123@@Z:-1 in n.a.'
13 address: 00007FF7A6873F81 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?WRHeapCheck@@YAXXZ:-1 in n.a.'
14 address: 00007FF7A6887E7D base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '??4ACPLHttpTransferClientFactory@net@local@acp@@QEAAAEAV0123@$$QEAV0123@@Z:-1 in n.a.'
15 address: 00007FF7A69EC814 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?sprintf@WRStrSafe@@SAHPEAD_KPEBDZZ:-1 in n.a.'
16 address: 00007FF7A68778AD base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?WRHeapCheck@@YAXXZ:-1 in n.a.'
17 address: 00007FF7A8605D52 base: 00007FF7A6070000 module name: 'Photoshop.exe' symbol info: '?GetXPosition@OptycaStrike@@UEBAMXZ:-1 in n.a.'
18 address: 00007FFF66E87374 base: 00007FFF66E70000 module name: 'KERNEL32.DLL' symbol info: 'BaseThreadInitThunk:-1 in n.a.'
19 address: 00007FFF6707CC91 base: 00007FFF67030000 module name: 'ntdll.dll' symbol info: 'RtlUserThreadStart:-1 in n.a.'

My PC is an i5 6th gen, 16GB DDR4, GTX 1050Ti.

How can I fix this? Thank you very much!

[nikunj.m]

Hi, thanks for reaching out, and we're sorry about the trouble! 

Please update Photoshop and Camera Raw to the latest version. Also, ensure that you have all available Windows updates along with the latest Studio drivers for the GPU installed on the computer. 

If you continue to experience the same behavior, go to the Help menu, then System Info, and copy the text. You can share the text with us by either posting it as a reply here or paste it in a text file and share the file with us. 

Thanks,
Nikunj

[DanieleDuePuntoZero]

I've already done all the tests and nothing has changed

[nikunj.m]

Thanks for the system info! The GPU drivers are from March. It looks like Nvidia released new drivers in April, which we recommend you install. Also, try installing the Studio drivers instead of the Game Ready drivers. 

Furthermore, please update Photoshop to version 26.5 from the Creative Cloud desktop app. You can check out the steps here: https://adobe.ly/4cHBBcw

Thanks,
Nikunj

[DanieleDuePuntoZero]

I updated the drivers and the situation did not change.

[Sameer K]

Thanks for sharing the updates. Before anything else, please update Photoshop & Camera Raw to the latest version via the Creative Cloud desktop app. 

After that, follow these steps to reset the GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

• Press the Windows + R
• Enter %APPDATA%\Adobe\CameraRaw
  
  
• Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
• Launch Photoshop, press and hold the CTRL + ALT keys in Photoshop. Then, go to Edit in the main menu > Preferences > Camera Raw Preferences, and select 'Yes' when prompted to reset Camera Raw preferences. 

Thanks!
Sameer K

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