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When opening some CR3 files (from EOS R), camera raw crashes consistenly. Anyone else experiencing this problem?
I tried disabling the GPU, didn't help.
Yigal
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Hi there,
Sorry to hear about this. Could you please try reinstalling the Camera Raw plugin and let us know if it helps? https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html
Regards,
Sahil
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Update - Downgrading CameraRaw to 13.1 fixed the issue and I now have auto-update disabled (because otherwise it keeps upgrading me back to the bad version... 😞 )
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When you disabled the GPU, did you disable it in the Camera Raw perferences or Photoshop's? (Camera Raw's below)
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Thanks. I did disable it CameraRaw but it didn't help. Downgrading to 13.1 fixed the problem.
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Try a Reset of the Camera Raw preferences:
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
See also:
https://helpx.adobe.com/camera-raw/using/camera-raw-settings.html
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Thanks. That wasn't the issue. Had to downgrade to CameraRaw 13.1 to fix the issue.
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Did it crash opening all images? Or only specific ones?
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Only specific ones, but not a few. Roughly 20% of the images I tried, crash the system.
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Would it be possible to get a copy of one of the files and it's sidecar settings? (link to CC files or dropbox) Maybe it's something in there that is triggering the issue.
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I tried, but CameraRaw 13.1 is now installed, and no matter how much I try to update PhotoShop to get 13.4 reinstalled, it keeps saying I have the latest. Sounds like you have yet another bug...
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One more comment - I did send crash reports when the crash happened, so maybe you can find enough info there to fix the bug.
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Here's a fresh image for you. Crashes camera raw 13.4 immediately upon opening it.
https://1drv.ms/u/s!AjLO4piZSWOfuc0vPWcZa6Zjlj41Vg?e=zjMIlu
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Might have found a solution by augmenting the amount of Cache Camera Raw is able to use. from 5 GB (standard) to 32 GB
Photoshop > Edit > Camera Raw > Preferences
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Nope. Still crahes every time. Last stable version is 13.1.
Thanks for trying! 🙂
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I have very similar experience. And I keep forgetting about it so I get deep in a psd, click camera raw and boom..gotta quite and restart. I'm going to go back to 13.1 like you.
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Same Problem here, tried everything. Just 13.1 is working. are there any news ?
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Downgrading the Camera Raw fixed the issue
I got the previous version installer here
https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html
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is there any other way to fix it instead of using 13.1 ?