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Can I upgrade the storage only?

New Here ,
Sep 26, 2022 Sep 26, 2022

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I am on the photography plan, I am happy with the apps and don't need anymore but 20gb storage just isn't enough. Is there a way I can upgrade how much storage I have without having to pay for extra apps I won't use? 

thanks 

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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Contact Adobe Customer support - they can increase your quota for a price.

I would recommend using the chat feature on https://helpx.adobe.com/contact.html

Be sure you are logged into the site and use the Chat pod on the bottom right.

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New Here ,
Sep 27, 2022 Sep 27, 2022

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When I try it doesn't give an option to talk to someone, just takes me through the stupid set of FAQs. How do I actually speak to someone?

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Community Expert ,
Sep 27, 2022 Sep 27, 2022

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@charlotte23524163f4h1 Try typing AGENT into the chat box. Let us know if that connects you.

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Community Expert ,
Sep 27, 2022 Sep 27, 2022

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@charlotte23524163f4h1 

 

Are you seeing the chat box? If not, try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers here (you may be on hold for a long time):
https://helpx.adobe.com/contact/phone.html 

 

Volunteers cannot help you with this. Only Customer Care can. Do not respond to PM from scammers pretending to be Adobe.

 

Jane

 

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New Here ,
Sep 30, 2022 Sep 30, 2022

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It still isn't working, no pop up comes up. It's really annoying me now, how can it be so bloody difficult to pay for an upgrade!!!

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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@charlotte23524163f4h1 

 

When the chat does not appear, something on your end is blocking it. What happened when you tried each of the troubleshooting tips in the above link?

 

Jane

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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You have to be logged in on Adobe.com for the chat pod to appear. 

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