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Can no longer open video files in Photoshop after updating Mac to Big Sur

New Here ,
Oct 19, 2021 Oct 19, 2021

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I recently updated my Mac to Big Sur and now I can no longer open video files in photoshop. It comes up with the error message "Could no place "file name" because the video file could not be opened".

 

 

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correct answers 1 Correct answer

Community Expert , Jun 15, 2022 Jun 15, 2022

Hi, update to Ps 23.4, no need for Rosetta mode anymore: https://helpx.adobe.com/photoshop/using/whats-new/2022-3.html#other-enhancements

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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Please try running Photoshop under Rosetta. 

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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Yes, for the moment, the solution is Rosetta, here is why https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html

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Community Expert ,
Jun 15, 2022 Jun 15, 2022

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Hi, update to Ps 23.4, no need for Rosetta mode anymore: https://helpx.adobe.com/photoshop/using/whats-new/2022-3.html#other-enhancements

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New Here ,
Feb 28, 2023 Feb 28, 2023

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On my Mac Studio with PS 24.2.0 still error on trying to open video. Also on PS 2022 with Rosetta. What am I doing wrong?

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