Can no longer see brush, eraser or any tools. Caps lock is off.

New Here ,
May 12, 2022 May 12, 2022

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Creative Cloud Photoshop 23.3.2 updated just now.

Cannot see any brush or eraser points. No matter if caps locked or off.

Windows 10.

 

Prefs/Cursors has Painting: Full size brush tip, Standard for other cursors. Changing these settings does not bring back my brushes.

 

I cannot see where my brush or eraser are. Is there a fix please? 

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New Here ,
May 12, 2022 May 12, 2022

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Update: I can see the mouse pointer show the brush when I increase the brush size to 500 px or more. But that's absolutely not use. I need to see it at all sizes.

I'm also having issues in InDesign - I cannot resize shapes. It's not possible to grab the corners of selections or shapes to grow or shrink them. They just rotate or move around. 

Changing to a different mouse does not help.

It sounds like there is something in CC that is not responding to my mouses correctly. 

 

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
May 15, 2022 May 15, 2022

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Thanks for the suggestion. It was already unchecked. 

I have the same install on my personal laptop and everything works perfectly so this is obviously an issue relating specifically to my work laptop. I think I have a graphics processor issue. 

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Adobe Community Professional ,
May 15, 2022 May 15, 2022

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Make sure your computer meets the minimum CPU & GPU requirements to run Photoshop.

- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 15, 2022 May 15, 2022

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Do these screenshots tell you anything helpful?

graphics performance.pngGPU.png

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New Here ,
May 15, 2022 May 15, 2022

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Somehow things have resovled themseleves and I now have mouse functionality restored. Yay. 

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Adobe Community Professional ,
May 15, 2022 May 15, 2022

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[Moderator moved from BUGS to DISCUSSIONS as this was not a software issue.]

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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