Can not open because an unexpected end-of-file was encountered

Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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Hello, I have been working on a file in photoshop 2022, have saved it many times. The last time I saved my computer froze, I restarted and now I am getting an error message that says: Can not open file 

because an unexpected end-of-file was encountered. Also, sometimes when I try to open it it will be a file not found message.

 

Is there anything I can do? Also, will add that I run google drive and it was still syncing as it was a large file. I don't care if I lost the last save but I really don't want to start over. Any ideas?

 

I am running MacOS Catalina 10.15.7

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correct answers 1 Correct answer

Adobe Community Professional , Apr 11, 2022 Apr 11, 2022
So it was new file still not synced to Drive? I am afraid you can not recover file.

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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Do you have a backup copy of the file? It could be corrupted if you crashed during a save.

Google Drive should be able to show you previous syncs that you can hopefully go back to.

https://support.google.com/drive/answer/2409045?hl=en&co=GENIE.Platform%3DDesktop

 

  1. On your computer, go to drive.google.com.
  2. Click on the file you want to download.
  3. At the top right, click More
  4. Click Manage versions.
  5. Next to the version you want to download, click More
  6. To save a copy to your computer, click Download.
Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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No, it was not synced yet.

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Adobe Community Professional ,
Apr 11, 2022 Apr 11, 2022

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So it was new file still not synced to Drive? I am afraid you can not recover file.

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Community Beginner ,
Apr 12, 2022 Apr 12, 2022

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That is what I assumed - just hoping maybe someone had a trick. Thanks!

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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Were you saving to the Google Drive folder directly when saving?

Try saving to your desktop then dragging in.

Google Sync could have interfered with the save action.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Apr 12, 2022 Apr 12, 2022

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No, I save to the desktop.

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