can not open photoshop

New Here ,
May 31, 2022 May 31, 2022

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Help photoshop no longer works, what happens there. I have paid, but a message keeps popping up saying: Sorry, photoshop has encountered an error and needs to close. Why does it keep going. I can not use photoshop. 

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Hi there,

 

Sorry to hear that you are unable to use Photoshop. We're here to help.

Which version of  Photoshop and Windows do you have? How much RAM and spare hard disk capacity do you have? Did you try re-installing the application? 

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences. Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences Let us know how it goes.

 

Thanks.

Ranjisha 

 

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