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can not save a copy to jpg

New Here ,
Jun 11, 2024 Jun 11, 2024

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Hi,

I have a problem saving my images in jpg format.  Can you help?

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correct answers 1 Correct answer

Community Expert , Jun 12, 2024 Jun 12, 2024

@jackies29691243 

 

Please confirm if your document is/was set to Image > Mode > 32 Bits/Channel (the clue was that your save dialog was showing HDR formats).

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Community Expert ,
Jun 11, 2024 Jun 11, 2024

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Hi jackies29691243,

 

please elaborate - what problem are you facing exactly? Do you e.g. receive an error message while saving?

 

Best regards,

Maurice

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New Here ,
Jun 11, 2024 Jun 11, 2024

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Ok, I already have saved my work in psd format, I want to save a copy of the same in jpg and the drop down does not give me the option.  Here are the only options:

jackies29691243_0-1718149888672.png

 

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Community Expert ,
Jun 11, 2024 Jun 11, 2024

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@jackies29691243 

 

You either need to use Save a Copy or setup Legacy Save As in your File Handling Preferences.

 

JPEG is a restrictive format, it doesn't support layers, alpha channels or bit depths higher than 8 bits per channel (bpc).

 

It appears that you are using 32 bpc mode. If so and you wish to keep this, then you will need to duplicate the image, select 8 bpc mode and tone map (HR toning) as required. 32 bpc is an exception, if using 16 bpc Save a Copy or Legacy Save As would have JPEG available as going from 16 bpc to 8 bpc doesn't require tone mapping and can be automated without human intervention.

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New Here ,
Jun 12, 2024 Jun 12, 2024

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So when I use "save a copy" the only options I have is the image I attached.  I need to save PNG also and THAT option is not there also.

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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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What type of output will the JPG be used for -- web, print or digital project?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 12, 2024 Jun 12, 2024

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I design wedding invitations on POD products and also use the jpg for web.  I also need to have my designs in png format.  I never had a problem with these before, there was always a "save a copy" drop down for various outputs.

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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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8 bits per channel & sRGB color is sufficient for the web.

 

Print on Demand might be better served by a high quality PDF.  Ask your print professional for more details about which print presets to use as it varies widely by choice of paper stock and inks they use.

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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@jackies29691243 

 

Please confirm if your document is/was set to Image > Mode > 32 Bits/Channel (the clue was that your save dialog was showing HDR formats).

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New Here ,
Jun 12, 2024 Jun 12, 2024

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Thank you Stephen, 32 bits have been checked and in addition RGB color checked also.

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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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32bpc is the problem.

 

Is your file HDR? If not, why is it in 32bpc mode?

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Community Expert ,
Jun 11, 2024 Jun 11, 2024

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File > Export > Export As....  JPG. 

Works for me everytime.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 11, 2024 Jun 11, 2024

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quote

File > Export > Export As....  JPG. 

Works for me everytime.

 

 


By @Nancy OShea

 

Good point of difference Nancy!

 

Export As is obviously performing a Exposure 0.00 and Gamma 1.00 HDR tone mapping step from 32 bpc beforehand, which is the safest option if one doesn't care about mapping the "latent" HDR tones to SDR. This isn't performed by Save a Copy or Legacy Save As.

 

Which raises the question, why is the file in 32 bpc mode in the first place?

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New Here ,
Jun 20, 2024 Jun 20, 2024

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My file was not HDR to begin with.  Seems like the problem is resolved anyway and is now working properly.  I truly don't know why this happened.

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Community Expert ,
Jun 20, 2024 Jun 20, 2024

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At some point you must have accidentally changed to 32bpc mode, otherwise your only save options would not have been HDR.

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