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Can someone help with my program error?

Community Beginner ,
May 25, 2023 May 25, 2023

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Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.5.0 20230512.r.500 3fc8e4c - arm
0 address: 0x1026c1e74 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x00000001026c1ea4 Adobe Photoshop 2023 + 40607396'
1 address: 0x10263920c base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x000000010263920c Adobe Photoshop 2023 + 40047116'
2 address: 0x10263774c base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x000000010263774c Adobe Photoshop 2023 + 40040268'
3 address: 0x104686570 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x0000000104686570 Adobe Photoshop 2023 + 73917808'
4 address: 0x10468654c base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x000000010468654c Adobe Photoshop 2023 + 73917772'
5 address: 0x104686540 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x0000000104686540 Adobe Photoshop 2023 + 73917760'
6 address: 0x104686534 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x0000000104686534 Adobe Photoshop 2023 + 73917748'
7 address: 0x1046864e0 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x00000001046864e0 Adobe Photoshop 2023 + 73917664'
8 address: 0x102636cb4 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x0000000102636cb4 Adobe Photoshop 2023 + 40037556'
9 address: 0x1026350c4 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x00000001026350c4 Adobe Photoshop 2023 + 40030404'
10 address: 0x10263306c base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x000000010263306c Adobe Photoshop 2023 + 40022124'
11 address: 0x102626064 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x0000000102626064 Adobe Photoshop 2023 + 39968868'
12 address: 0x102626218 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x0000000102626218 Adobe Photoshop 2023 + 39969304'
13 address: 0x1025cf620 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x00000001025cf620 Adobe Photoshop 2023 + 39613984'
14 address: 0x199c89fc4 base: 0x1998d5000 module name: 'AppKit' symbol info: '14 AppKit 0x0000000199c89fc4 -[NSApplication _handleEvent:] + 60'
15 address: 0x199901368 base: 0x1998d5000 module name: 'AppKit' symbol info: '15 AppKit 0x0000000199901368 -[NSApplication run] + 500'
16 address: 0x1025d0474 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x00000001025d0474 Adobe Photoshop 2023 + 39617652'
17 address: 0x1025d283c base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x00000001025d283c Adobe Photoshop 2023 + 39626812'
18 address: 0x1026269b4 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x00000001026269b4 Adobe Photoshop 2023 + 39971252'
19 address: 0x1045f3288 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x00000001045f3288 Adobe Photoshop 2023 + 73314952'
20 address: 0x10000dc50 base: 0x100008000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x000000010000dc50 Adobe Photoshop 2023 + 23632'
21 address: 0x1962b7f28 base: 0x1962b2000 module name: 'dyld' symbol info: '21 dyld 0x00000001962b7f28 start + 2236'

 

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Adobe Employee ,
May 25, 2023 May 25, 2023

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Hi @Lexie28282668kui1 

 

Thanks for reaching out. Let's try to sort this out.

Since when are you getting this program error issue?

When do you get the Program error? Do you have a specific workflow?

Please try the steps mentioned in this article: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html.

 

Let us know if it helps.

 

Best, 

Ranjisha

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Community Beginner ,
May 25, 2023 May 25, 2023

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Hello, 

Thank you!

I am getting it when trying to edit or click anywhere on my Photoshop document. This document was made by someone else I opened to edit. The error is not upon opening Photoshop or saving, just clicking a layer to edit. I noticed this doesn't happen on every document I try to edit, just certain ones. But not sure the difference. 

 

And yes, I have tried all of those things that was recommended on that help doc.

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Community Beginner ,
May 25, 2023 May 25, 2023

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