Can't access Photoshop although it's included in my plan

[thymelicus]

Hi, I have both Photoshop and Lightroom Classic in my fully paid up plan. Creative Cloud app shows them both locked.  My account shows whats in my plan yet when I try to access Photoshop I'm asked to purchase it!!  Lightroom is open and functionong normally.

Hope you can help as I need Photoshop to work.

[Ged_Traynor · Accepted solution]

@thymelicus take a look here to see if it helps https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

[thymelicus]

Fantastic, thank you, signing out and signing in fixed it.

[Ged_Traynor]

You're welcome 🙂