Can't create new folder

[mistamichal]

I've just installed Photoshop in a fresh install of Windows 11.

When I try and save a file using 'Save as...' and click on the 'New Folder' button, nothing happens. I can save a file in an existing folder with no problems and if I go out of Photoshop and make a new folder in windows explorer I can open the folder in the 'save as' dialog and save the file, but, no matter what I do I can't actually create a new folder in the dialog box in Photoshop.

Any help is appreciated.

[J453]

Try renaming the UXP folder
Rename the UXP folder to ~UXP.
• (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
• (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

If that fixes it, I'd like to get a copy of the renamed UXP folder.

[mistamichal]

Thanks for the reply.

Unfortunately that didn't fix it.

[jane-e]

@mistamichal 

Does the New Folder button work if you change to another location such as your Documents folder?

Jane

[mistamichal]

@jane-e 

Same thing in a different folder but I've also reinstalled MS Office and it's doing the same thing there. So, it's obviously a Windows problem.

You can safely close this one.

Thanks

[jane-e · Accepted solution]

It sounds like a permissions issue, @mistamichal . You can close this thread by marking an answer "Correct".

Jane

[bernie25347833iyfd]

Were you able to solve this issue? I have the same issue and can't find out how to solve it

[mistamichal]

I did but I had to do a Windows re-install to fix it.