Can't create new folder

Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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I've just installed Photoshop in a fresh install of Windows 11.

When I try and save a file using 'Save as...' and click on the 'New Folder' button, nothing happens. I can save a file in an existing folder with no problems and if I go out of Photoshop and make a new folder in windows explorer I can open the folder in the 'save as' dialog and save the file, but, no matter what I do I can't actually create a new folder in the dialog box in Photoshop.

 

Any help is appreciated.

 

Screenshot 2022-03-21 191338.jpg

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correct answers 1 Correct answer

Adobe Community Professional , Mar 21, 2022 Mar 21, 2022
It sounds like a permissions issue, @mistamichal . You can close this thread by marking an answer "Correct". Jane

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Try renaming the UXP folder
Rename the UXP folder to ~UXP.
• (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
• (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

If that fixes it, I'd like to get a copy of the renamed UXP folder.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Thanks for the reply.

Unfortunately that didn't fix it.

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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@mistamichal 

 

Does the New Folder button work if you change to another location such as your Documents folder?

 

3B8DD17E-5F51-46B8-80A6-EB0D8CA4E0DE.jpeg

 

Jane

 

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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@jane-e 

Same thing in a different folder but I've also reinstalled MS Office and it's doing the same thing there. So, it's obviously a Windows problem.

 

You can safely close this one.

 

Thanks

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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It sounds like a permissions issue, @mistamichal . You can close this thread by marking an answer "Correct".

 

Jane

 

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