Can't do anything on canvas - not frozen as can change click other icons

New Here ,
Oct 20, 2021 Oct 20, 2021

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So I'm not really sure how to word this, I am new to Photoshop.

 

To start, the application is definitely not frozen as I can still click from menu drop down tabs and change tools ect.

 

It is when I try use any tools on the 'canvas' nothing happens? I can't can not draw/crop/move ect . Does this make sense? It's like the whole canvas part of the screen is locked?

 

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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Hi try to reset your preferences or turn off canas option and make simple canvas or post a screenrecord so we can check what is real scene...regards

Ali Sajjad

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New Here ,
Oct 20, 2021 Oct 20, 2021

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Thank you for prompt response.

 

I have reset preference, and have simple canvas. Still cannot do anything..

 

Not sure how to screen record sorry.

 

 

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Couple things to try:

 

If the canvas is dead as soon as you open a file, try this:

Go to preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

 

If the canvas freezes when you pan or zoom after opening a file, try this:

Go to Preferences > Tools... and uncheck "Enable Flick Panning"


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 21, 2021 Oct 21, 2021

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I'll try to disable the Flick Panning, it seems to fit the issue I'm struggling to solve

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Community Beginner ,
Nov 14, 2021 Nov 14, 2021

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Doesn't work, same issue

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